[myMobility] Will not take password

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Reneewarren
11 months ago In myMobility
Will not take password

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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11 months ago

Hi there! I understand that you're having trouble with the myMobility app not accepting your password. To help you better, could you tell me a bit more?

- Are you getting an error message when entering your password? If yes, what does it say?
- Have you tried resetting your password already?
- Are you using the correct username/email associated with your myMobility account?
- Have you attempted logging in on another device or on a web browser?

Meanwhile, here is a step-by-step approach to try:

1. Double-check your password: Ensure you are typing the password exactly, including capitalization and special characters if any.

2. Reset your password: Use the 'Forgot Password' option in the app to reset it. You will typically get a one-time passcode (OTP) via text or email that allows you to set a new password.

3. Clear app cache and data: On your Android 10 device, go to Settings > Apps > myMobility > Storage, then tap 'Clear Cache' and 'Clear Data'. This can resolve any stored data conflicts.

4. Reinstall the app: Uninstall the myMobility app from your device, then download the latest version from the Play Store and reinstall it.

5. Check for app updates: Make sure the app is updated to the latest version as older versions might have login issues.

6. Try using mobile number login: Some users find success logging in using their associated cell phone number to receive an OTP instead of typing the password.

7. Device reboot: Restart your phone to refresh system processes and then try logging in again.

If these steps do not work, it may be necessary to verify if there are any account issues on the server side, or if there are temporary outages impacting login functionality. I could help look into that if needed.

Let me know what you have tried so far or if you want guidance on any of these steps!

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