Hi there! I understand that the app isn’t recognizing you when you try to log in. Just to make sure I’m helping you the best I can, could you tell me a bit more about what’s happening? For example, are you getting an error message, or is it not accepting your biometric login like fingerprint or face recognition? Also, have you been able to log in successfully before, or is this the first time you’re facing this issue?

It's been a long time

Thanks for sharing that it's been a while since you last logged in. Sometimes, when an app hasn't been used for some time, updates may have changed how login or recognition features work.

Georgia's Own Credit Union has recently updated their mobile app. One helpful update they made was restoring the "Remember Me" feature on the login screen, which can make logging in smoother by saving your login info if you choose to enable it1.

Here’s what I recommend you try step-by-step:

1. Update the App: First, ensure your Georgia’s Own app is fully updated to the latest version through Google Play Store. The updates might fix recognition or login issues.

2. Clear Cache: Sometimes, app data stored in cache can cause recognition problems after long inactivity.
- Go to your Android device’s Settings
- Tap Apps & notifications
- Find and select Georgia's Own Credit Union app
- Tap Storage & cache and then Clear cache

3. Try Logging In Manually: Open the app and enter your username and password manually instead of using biometric recognition. Since the "Remember Me" feature was restored recently, you can enable it now for easier login in future.

4. Biometric Settings: If you want to use fingerprint or face recognition, double-check your device settings to confirm your biometrics are correctly registered. Also, in the app’s settings, make sure biometric login is enabled.

If after these steps the app still doesn’t recognize you or let you log in, it could be related to an account security lock if you hadn’t logged in for a long time. In that case, contacting Georgia’s Own Credit Union member services directly may be necessary: [email protected]

Please let me know how these steps work out for you or if you want me to guide you further! Are you satisfied with the solution I provided?

How to update Georgia's Own Credit Union app?

Great question! To update your Georgia's Own Credit Union app on your Android device running version 14, follow these simple steps:

1. Open the Google Play Store app on your device.

2. Tap the search bar at the top and type "Georgia's Own Credit Union".

3. If there is an available update for the app, you will see an "Update" button on the app’s page. Tap Update to download and install the latest version.

4. If you only see an "Open" button instead of Update, it means your app is already up to date.

After updating, try opening the app again to see if it recognizes you better. Updates often include bug fixes and new features that improve app performance1.

If you want, I can guide you through clearing cache or adjusting settings after the update. How does that sound? Are you satisfied with this solution so far?