Hi! I understand you're having trouble opening or editing your current trip on the Polarsteps app on your iPhone, and the app keeps crashing. Thanks for sharing that. Just to get a clearer picture, has this problem started happening after a recent app update? Also, do you see the app crash immediately when you try to open the trip, or does it crash at some other point?

In the meantime, here are some steps you can try to get things working again:

1. Restart the app and your iPhone: Sometimes a simple restart can clear temporary glitches. Close the Polarsteps app completely and then restart your device.

2. Check for app updates: Make sure you have the latest version of Polarsteps installed. Developers often release fixes for bugs causing crashes.

3. Reinstall the app: If you haven’t already, uninstall Polarsteps and reinstall it from the App Store. This can often solve corrupted files causing the app to crash.

4. Clear app cache (if applicable): iOS doesn’t have a straightforward cache clearing option, but reinstalling usually achieves this.

5. Free up storage space: Sometimes apps crash if your device storage is almost full. Check your storage and free up space if needed.

6. Check your trip size: You mentioned the app crashes when opening or editing your trip. Large trips with many photos or days can lead to performance issues. If possible, try accessing a smaller trip or creating a test trip to see if the problem replicates.

If these steps don’t help, there have been reports of the app crashing specifically when loading active trips after updates, like version 8.2.1. It could be a bug the developers are working on. You can report this directly to Polarsteps support at [email protected] so they can assist and track the issue.

Let me know if you’ve tried any of these steps or if the app crashes at a specific moment—I can guide you further from there!

Sorry this didnt help

Thanks for letting me know that the initial steps didn't help. Let's try a deeper approach to resolve this.

Could you please tell me:

- What iPhone model and iOS version are you using?
- Have you noticed if this crash happens only with this particular trip or with all trips you try to open/edit?
- Do you have reliable internet access when using the app?
- Are you logged in with the correct account? Sometimes login conflicts may cause issues.

In the meantime, since the app crashes on your phone but you still want to access your trip, you might try logging into your Polarsteps account via a web browser on your Windows PC. This can give temporary access to your trips and help isolate if the issue is device-specific.

If the issue is isolated to the iPhone app only, and a reinstall didn't fix it, I recommend reaching out to Polarsteps support directly at [email protected] with as much detail as possible (iPhone model, iOS version, app version, and when the problem started). They can provide more advanced troubleshooting or escalate if it's a known app bug.

Let me know your details and any more symptoms you observe so I can help you further. Are you able to access your trip on the web for now?