Hi! I understand that your Accredo app is showing an incorrect balance. To help you best, could you please tell me a bit more? For example, when did you first notice the wrong balance? Has it been showing continually incorrect amounts, or did it change after a specific event (like a recent payment or refill)?

In the meantime, here are some steps we can try to resolve the balance issue:

1. Refresh the app and your account data: Close the Accredo app completely and reopen it. Sometimes the app may not sync properly and a simple restart helps.

2. Check your recent transactions: In the app, review your recent payments, copay assistance, and insurance billing details to confirm if any charges look unexpected.

3. Verify insurance and copay assistance info: Make sure your insurance information and copay assistance are correctly linked in the app, as missing this info can cause incorrect balance displays.

4. Clear App Cache/Data: On your Android device (version 10), go to Settings > Apps > Accredo > Storage, then clear the cache. If issues persist, try clearing data as well (note: clearing data will require you to log in again).

5. Contact Accredo Support directly: If the balance still looks wrong after these checks, it’s best to get in touch with Accredo’s billing or patient support team. You can reach them at 866-725-2546 or email [email protected] for personalized assistance.

If you like, I can help guide you through any of these steps or escalate this issue for you. Let me know what you’d prefer!

Are you able to check your recent billing details or insurance info in the app now?