Hi there! I understand that your co-pay balance is no longer showing on your Accredo account screen, and you're unable to make payments online. Let's work together to get this sorted.

Just to make sure I have the full picture:
- Are you accessing your Accredo account via the web browser on your Mac running OS X 10.15, or are you using the Accredo app?
- Has this issue just started recently, or has it been ongoing?
- Have you tried refreshing the page, logging out and back in, or using a different browser?
- Do you see any error messages when the balance should appear?

If you haven't tried these basic steps yet, let's start there:

1. Log out and log back in to your Accredo account to refresh your session.
2. If you're on a browser, try clearing the cache and cookies, then reload the page. Sometimes outdated information can cause display issues.
3. Try accessing your account from another browser like Safari, Chrome, or Firefox on your Mac to see if the problem persists.
4. Check if the Accredo website or app has any known outages or maintenance notices (you can visit their contact or status pages).

If these don’t resolve the issue, it’s possible there might be a data sync issue on their side or your account might need a refresh from their system.

As a next step, you might want to try paying your balance through the Accredo website directly, not just the app, by logging in here: Accredo Web Portal where you can also check your order status and payments.

If your balance still doesn’t show, the best move would be to contact Accredo directly at [email protected] so they can look into your account specifically. Sometimes copay assistance programs update or change and that may affect what shows up online3 8.

Let me know which steps you've already tried or if you need guidance through any of these!