Hello! I’m Pierre, here to help with your FreeStyle Libre 3 app issue. Could you tell me a bit more about what’s happening with the app? For example, is it not opening at all, freezing, crashing, not syncing with the sensor, or something else?

Knowing this will help me guide you through the best steps to fix the problem.

App not syncing with the sensor

Thanks for sharing that the FreeStyle Libre 3 app is not syncing with your sensor. Let’s work through this together.

To start, could you confirm a few things for me?
- Is your smartphone’s Bluetooth turned on?
- Are your phone and sensor close together (ideally within 6 meters or about 20 feet)?
- Have you recently updated the FreeStyle Libre app to the latest version?
- Have you tried restarting your phone since the issue started?
- Do you see any error messages or alarms in the app?

Meanwhile, here is a step-by-step guide to troubleshoot the syncing issue:

1. Make sure Bluetooth is enabled on your Android device and no other nearby Bluetooth devices are interfering with the connection.
2. Restart your smartphone to refresh its Bluetooth and network connections.
3. Ensure the sensor is firmly attached to your skin and not loose. A loose sensor can affect communication.
4. Keep the sensor and smartphone close to each other (within 6 meters).
5. Check for app updates in the Google Play Store and update the FreeStyle Libre app if necessary.
6. Try scanning the sensor again in the app to establish a new connection.
7. If it still doesn’t sync, try removing and reinstalling the app to clear any corrupted data.
8. As a last step, you could reset your network settings on the phone (this will clear saved Wi-Fi and Bluetooth data) to rule out connectivity issues.

If after these steps the app still won't sync, there might be a sensor or account issue that needs advanced support.

Would you like me to guide you through any of these steps in detail, or do you have some info from these questions to share so I can better assist you?

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