Hi there! I’m sorry to hear your Hum Kids app won’t open. Let’s get this sorted out together. Just to make sure I understand, when you tap on the app icon, does it try to open and then close immediately, or does nothing happen at all? Also, have you tried any steps like restarting your device or reinstalling the app? This info will help me guide you better.

It gives error that download failed. Tried on multiple devices. Same error. Tried uninstall still same issue. Reset phones multiple times

Thank you for sharing those details! Since you’re seeing a "download failed" error on multiple devices and have already tried uninstalling the app and restarting your phones, it suggests the problem might be related to either the app store or account connection rather than just the device. I have a few things in mind to try next:

1. Check Your Internet Connection and Storage:
Make sure the devices are connected to a stable Wi-Fi or mobile data. Also, verify there’s enough free storage space on your phones to download and install the app.

2. Clear Cache and Data for the App Store:
Since your devices run Android 10 and probably use Google Play Store, clear cache and data for Google Play Store and Google Play Services to remove any corrupt information that might cause downloading errors. Here’s how:
- Go to Settings > Apps & notifications > See all apps.
- Find Google Play Store and tap it.
- Tap Storage & cache.
- Tap Clear cache, then Clear storage/data.
- Repeat the same for Google Play Services.
- After completing these, try downloading the Hum Kids app again.

3. Check Google Account Sync and Payment Methods:
Sometimes account sync or payment issues block downloads. Go to Settings > Accounts > select your Google account, and ensure sync is active. Also, verify in the Google Play Store that your payment method is valid—even if the app is free, a linked payment method may be required.

4. Disable Any Battery Saver or Data Restriction:
Some phones restrict background data or downloads when in “Battery Saver” mode or “Data Saver” mode. Make sure these modes are off or the Play Store app is whitelisted.

5. If Problem Persists, Use APK from Official Source:
If none of the above solve the issue, it might be a store-side problem. Try visiting the Hum Kids official website or support channel for a direct APK download to install manually (make sure to only download official versions for security).

It might also help to update your Android system to its latest version if updates are available. That can resolve some incompatibility issues.

Would you like me to walk you through clearing the cache and data on Google Play Store first? That’s often very effective for download errors like yours. Let me know!

Google Play Store download fix guide