[Pixly] Crashes. Photo doesn’t load.

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Ronald Stoddard
9 months ago In Pixly
Crashes. Photo doesn’t load.

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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9 months ago

Hi! I understand your Pixly app crashes when you try to load photos, is that right? To help you better, could you tell me if this happens with all photos or just specific ones? Also, is this happening just when opening photos inside the app or when uploading them too?

Meanwhile, let's try some basic fixes first:

1. Restart the Pixly App: Close the app completely by swiping it away from the app switcher, then reopen it. Sometimes a fresh start clears temporary glitches.
2. Restart Your iPhone: Power off your iPhone and turn it back on. This can clear minor system hiccups.
3. Update Pixly: Check the App Store for any available updates to Pixly. New releases often fix bugs that cause crashes.
4. Check iOS Updates: Your iPhone is on iOS 18.6, which is current, but just to confirm, go to Settings > General > Software Update and make sure no newer version is pending.
5. Free Up Storage: If your iPhone storage is nearly full, this may cause app crashes when handling photos. Go to Settings > General > iPhone Storage and check your available space.

If you've already tried these, let me know, and I’ll guide you through some deeper troubleshooting like clearing app cache (if possible) or reinstalling the app.

Does the Pixly app crash immediately when opening a photo, or after a delay? Also, do you see any error messages? Your answers will help me assist better.

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