[Pixly] Tap on it, just get black screen

J
Joseph Helman
3 months ago In Pixly
Tap on it, just get black screen

Comments

user
avatar
153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

View Profile
3 months ago

Hi there! I see you're getting a black screen when you tap on something in the Photica (Pixly) Photo Animator app on your Android device. To help you better, could you please let me know what exactly you are tapping on when this happens? For example, are you trying to open an image, start an animation, or something else?

Meanwhile, here are some general steps to try that often resolve black screen issues with photo animator apps on Android 10:

1. Restart the app: Close the Photica app completely from your recent apps and reopen it.
2. Restart your device: This can clear temporary glitches that might cause black screens.
3. Check app permissions: Make sure Photica has permission to access your storage/photos. Go to Settings > Apps > Photica > Permissions and enable Storage if it’s off.
4. Clear cache: Go to Settings > Apps > Photica > Storage > Clear Cache. This removes temporary files that might be corrupted. Don’t clear data yet, as that would erase your app settings.
5. Check image compatibility: Sometimes images with very high resolution or certain formats can cause black screens. Try using a different image with standard resolution JPEG or PNG.
6. Update the app: Ensure you have the latest version of Photica installed from the Play Store. Updates often fix bugs causing black screens.

If none of these work, do you notice if the black screen appears immediately after tapping, or after some loading time? Also, is the problem only with specific images or all images? Let me know so I can assist you further!

Leave a comment