[Pixly] Cannot cancel subscription to STOP autopayments so I can then delete the app.

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Lynette Sylvain Jones
10 months ago In Pixly
Cannot cancel subscription to STOP autopayments so I can then delete the app.

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Henry Adams

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10 months ago

To cancel your Pixly app (or similar subscription-based app) subscription and stop autopayments, follow these steps based on your device and the service provider:

If you subscribed through Google Play (Android):
- Open the Google Play Store app on your device.
- Tap your profile icon at the top right.
- Select Payments & subscriptions.
- Tap Subscriptions.
- Find and select your Pixly app subscription.
- Tap Cancel subscription and follow the on-screen instructions to confirm the cancellation624.

If you subscribed through Pixly’s website or directly through the app:
- Log in to your account on the Pixly website or app.
- Go to the subscription or account settings section.
- Look for an option to Cancel Subscription or Deactivate Account.
- Follow the steps provided to complete cancellation. You may be asked for feedback or a reason for canceling before you can submit your request5.
- After cancellation, you should receive a confirmation, and autopayments will stop. Monitor your email or account for this confirmation.

Important tips:
- Simply uninstalling the app does not cancel your subscription or stop payments; you must cancel using the steps above6.
- If you have trouble finding the subscription, check your purchase receipt for which platform (Google Play, App Store, Pixly website) you used to sign up.
- For subscriptions made via other platforms (such as Apple’s App Store), the process is similar but done through your device's subscriptions management.

After cancellation:
- You will retain access to your subscription features until the end of the current billing period, but no further automatic charges will be made6.
- It is recommended to check your payment method in the next billing cycle to ensure that autopayments have stopped.

If you experience issues or cannot find your subscription, contact Pixly’s customer support for assistance5.

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