Hi! I understand you’re seeing a message from the Pronto app that it needs an update, but when you check the Google Play Store on your Android 10 device, no update appears. Let's work through this together to find out what's going on.

First, can you confirm if you have tried these basic steps already?
- Open the Google Play Store app, tap your profile icon, then Manage apps & device, and check under "Updates available" for Pronto.
- Try searching directly for "Pronto" in the Play Store to see if an update option shows there.
- Restart your device to refresh system settings and Play Store data.

From recent reports, there is a temporary issue where new downloads or upgrades for the Pronto app on Android are currently unavailable as of mid-July 2025. However, existing users can continue to use the app as normal for now. It seems like Google Play is restricting updates for Pronto temporarily for Android users9 2 .

Given this, it looks like the update might not show up in your Play Store because the update rollout for Android devices is paused. Here’s what I suggest:
1. Keep using your current app version until the update becomes available again.
2. Occasionally check the Play Store manually by searching for “Pronto” to see if the update appears.
3. If prompted within the Pronto app to update, but no update is available, avoid uninstalling it for now, as reinstalling might not work during this pause.
4. If you want, I can notify you when the update is available again.

Does this situation match what you’re experiencing? Let me know if you need help checking your Play Store updates, or if you want me to walk you through any steps on your device!