Hi there! I understand you're having trouble getting the Love and Deepspace app to start, as it's stuck on "Retrieving version information." Let's work through this together!

1. Check Your Internet Connection: Sometimes, a poor or unstable connection can keep the app from retrieving information. Make sure you are connected to a reliable Wi-Fi network or that your mobile data is working properly.

2. Clear App Cache: Sometimes clearing the app cache can resolve issues like this. Here’s how to do it:
- Go to Settings on your Android device.
- Tap on Apps & Notifications.
- Find and select the Love and Deepspace app.
- Tap on Storage and then select Clear Cache.

3. Restart Your Device: A simple restart can sometimes fix any lingering issues. Try turning your device off and then back on, and then launch the app again.

4. Check for App Updates: Make sure your app is updated to the latest version. You can check for updates in the Google Play Store.

5. Reinstall the App: If none of the above steps work, consider uninstalling and then reinstalling the app. Sometimes this can resolve installation issues or corruption.

After trying these steps, please let me know if the app still won’t start or if anything changes. I'm here to help!

Will I lose game progress if I uninstall the app and reinstall it?

Great question! If you uninstall the Love and Deepspace app, you shouldn't lose your game progress as long as you've linked your account to the game. The progress is generally stored on their server and not just on your device. However, if you have taken in-game photos that weren't saved to the cloud, those photos could be lost.

It's always a good idea to ensure that your account is linked before uninstalling the app. If you want to be extra cautious, you might want to take a moment to double-check your account settings.

If you'd like to read more about this, you can find more details in this discussion here and here.

Do let me know if there’s anything else you’d like to know!

Steps to reinstall 'Love and Deepspace' without losing data

To reinstall 'Love and Deepspace' without losing your game progress, you can follow these steps:

1. Ensure Account Linking: Before uninstalling, make sure your game is linked to your Google Play account or any in-game account feature. This will save your progress on the game's servers and not just on your device.

2. Backup Important Data: If you have captured any photos or important in-game captures that aren't uploaded to the game cloud, save them to your device or somewhere secure, as those may not be retained during the process.

3. Uninstall the App:
- Go to your Settings on your Android device.
- Tap on Apps & Notifications.
- Find and select Love and Deepspace.
- Tap Uninstall.

4. Reinstall the App:
- Open the Google Play Store.
- Search for Love and Deepspace.
- Tap Install to download and install the app again.

5. Log Back Into Your Account: After reinstalling the app, open it and log back into your linked account. Your game progress should be restored as it is saved on the server.

Following these steps should help you reinstall the app safely without losing your data. If you want to confirm this, you can also check discussions from other players confirming that they didn't lose their progress after uninstalling the game here and here.

If you need further assistance, feel free to ask! Are you satisfied with the solution I provided?

Steps to restore game progress in 'Love and Deep Space'

To restore your game progress in 'Love and Deepspace', you can follow these steps based on the type of situation you might be in. Please choose the one that applies to you:

1. Using a Linked Account: If you had previously linked your game to a social media account (like Facebook or Google Play), simply log back into that account after reinstalling the app. Your progress should automatically sync from the cloud without any changes. You can refer to this discussion for additional context.

2. Recovering Old Game IDs: If you have no account linked, you may need to provide the old game ID to the support team to retrieve your progress. If you don’t remember the old game ID, sending your username might help them locate your data. Check out this guide here for more details.

3. Verify Server Information: Sometimes, players may inadvertently log into the wrong server, which can lead to perceived data loss. Make sure you're accessing the correct server that your account is linked to. More info on this can be found here.

4. Contact Support: If you encounter any issues, you can reach out to Love and Deepspace support by email at [email protected]. Provide as much detail as possible about your situation, and they should be able to assist you further.

5. Check Google Play Games: If you linked your game progress with Google Play Games, ensure it’s synced correctly. You can refer to Google’s support page on restoring game data here for specific steps.

Once you've tried these steps, please let me know how it goes or if you need any further assistance! Are you satisfied with the solution I provided?

During the network diagnostics, the "check CDN download" is not checked

It looks like you're running a network diagnostic for 'Love and Deepspace,' and the "check CDN download" option is not checked. Let’s make sure everything is running smoothly! Here are some steps you can follow to troubleshoot this issue:

1. Understanding CDN Download: CDN stands for Content Delivery Network. This feature typically checks if the game can download necessary files from the network properly. If it's not checked, it could indicate that this specific diagnostic isn't being performed, possibly due to network settings.

2. Enable CDN Download Check: If you have the option to enable or check this feature during diagnostics, please do so. Look for an option in the settings or diagnostics menu that allows you to toggle this on.

3. Test Your Internet Connection: Ensure that your device is connected to the internet reliably:
- Try visiting a website to see if your connection is stable.
- If you're on Wi-Fi, re-connect or switch to mobile data to test.

4. Restart the App: Close completely the Love and Deepspace app and then restart it. Sometimes a fresh start helps in registering settings properly.

5. Check App Permissions: Ensure that the app has the necessary permissions to access the internet. Go to Settings ➜ Apps & Notifications ➜ Love and Deepspace ➜ Permissions and make sure internet access is allowed.

6. Recheck Your Network Settings: If you've made any changes to your DNS settings or network configurations, consider reverting them to default settings and see if that resolves the issue.

7. Contact Support: If you've gone through these steps and still have issues with the CDN download check, you might want to reach out to Love and Deepspace support at [email protected] for further assistance.

Let me know how these steps work out for you, and if you have any further questions or require more help! Are you satisfied with the solution I provided?

The app doesn't start, stuck on the phrase "Retrieving version information..."

It seems you're still experiencing the issue with the app being stuck on "Retrieving version information." Let’s explore some more steps that can help resolve this issue:

1. Check Your Internet Connection: Verify that your internet connection is stable. Try switching from Wi-Fi to mobile data or vice versa to see if it resolves the issue. Sometimes a weak signal can affect data retrieval.

2. Enable/Check CDN Download: Make sure the "check CDN download" feature is enabled in your network settings. This setting helps with content delivery and may be necessary for the app to function correctly. If you don’t see an option to enable this, ensure your network settings are correctly configured.

3. Clear App Cache: You may try clearing the app cache as mentioned earlier. Go to Settings ➜ Apps & Notifications ➜ Love and Deepspace ➜ Storage ➜ Clear Cache.

4. Update or Reinstall the App: If you haven’t already, check if there’s an update available for the app in the Google Play Store. If the problem still persists, consider uninstalling and then reinstalling the app as it can clear up any corrupted files. Just remember to verify your account link as discussed previously to ensure no game progress is lost.

5. Check for Server Status: Sometimes the issue may lie within the server itself. Check community platforms like Reddit or Facebook groups for any ongoing server issues or maintenance announcements. You can also look at this discussion on Reddit, where several users deliberate similar issues: Stuck on retrieving version info.

6. Contact Support: If none of the fixes work, your best bet may be to contact Love and Deepspace support at [email protected] for more personalized assistance.

Try these out, and please let me know how it goes or if you need further help! Are you satisfied with the solution I provided?