Hi there! I understand you're using the 24GO app on your Mac, and you're not seeing the "Check Into Club" button on your screen—only the option to sign in via your phone number. Let's see if we can get that button back for you.

First, can I ask if you're fully logged into the app with your 24 Hour Fitness membership account? The "Check Into Club" button usually appears once you're logged in properly, and it lets you check into the club using the app’s Touch-Free Check-In feature.

Here’s a simple step-by-step to troubleshoot:

1. Verify login: Make sure you're logging in with your correct 24 Hour Fitness username and password, not just your phone number. Sometimes signing in only via phone number limits access to some features.

2. Update the app: Check if the 24GO app is updated to the latest version on your Mac. Outdated apps can sometimes cause missing buttons or features.

3. Home screen check: Once logged in, the "Check Into Club" button should appear on the app's home screen. If it’s not visible, try logging out and logging back in.

4. Profile Status: Sometimes, if the account is flagged incorrectly (like marked as a "customer" instead of a "member"), this button can be hidden. If you see any option to update or verify your membership information or profile within the app, try doing that.

5. Reinstall the app: If none of the above helps, try uninstalling and reinstalling the 24GO app to reset any glitches.

If after these steps the "Check Into Club" button still isn't visible, the issue might be with your account's settings or with the app’s integration on your Mac specifically.

As a fallback, when arriving at the club, you can just give the front desk your phone number, and they can manually check you in.

Would you like me to walk you through any of these steps in more detail? Or, if you’ve already tried some of these, let me know which ones, and we can dig deeper.

no club check in button. when app is opened my info is there. membership is up to date

Thanks for confirming that your membership is active and your info shows in the app. Since the "Check Into Club" button is still missing despite that, let’s consider a few more specific possibilities and resolutions.

From what I know about the 24GO app’s Touch-Free Club Check-In, the button appears once you are fully logged in with your registered membership details including date of birth and member number/code. Sometimes, if these details don't exactly match what’s on file or the account setup isn't fully complete, the button can be hidden. Here’s what I recommend:

1. Confirm that your profile in the app includes your Date of Birth and Member Number/Check-In Code exactly as stored in the 24 Hour Fitness system. You may want to double-check these details in your profile settings and update if necessary.
2. Try logging out and logging back in after re-verifying your profile info in the app to refresh the app’s connection to your account.
3. If your info matches but the button remains missing, it could be a permissions or account setting issue on 24 Hour Fitness's side. I suggest contacting the club staff to verify your account status or calling 24 Hour Fitness Member Services.
4. Also, note sometimes the "Check Into Club" button appears near a QR code on the home screen—check if there is a QR code or a button labeled similarly.
5. If you only signed in with phone number, try signing out completely and sign back in explicitly using your member number or birthdate and check-in code—it’s necessary for the button to show.
6. On a Mac (OS X 10.15.7), sometimes app features can behave differently or might be limited compared to mobile apps on iOS or Android. If this is a Mac desktop app or web interface, check if the mobile 24GO app on your phone displays the button properly.

If after confirming your profile and logging in correctly the button is still missing, it may be worth reinstalling the app or reaching out directly to 24GO support or the club for account verification. The official support site also mentions verifying date of birth and check-in code for this exact reason1 2.

Would you like help checking your profile details step-by-step or instructions on how to log out and sign back in using your member number?