Hi there! I understand you're trying to get a new blue container through MyLA311 but your LADWP account isn't being recognized. Let’s figure this out together. To start, can you tell me if you’ve already entered your LADWP account number exactly as it appears on your LADWP bill? Sometimes even a small typo can cause the account not to show up.

Also, are you seeing any specific error messages when you try to select your LADWP account in the app? And are you using the MyLA311 app or the website to make this request?

This info will help me guide you more precisely. Meanwhile, here’s a common approach that usually helps:

1. Double-check your LADWP account number for accuracy.
2. Make sure your LADWP account is active and in good standing by logging into your LADWP online account or contacting LADWP customer service.
3. In the MyLA311 app, when requesting the blue container, ensure you select the correct LADWP account from the dropdown menu. If the dropdown is empty, try refreshing the app or logging out and back in.
4. Sometimes the app doesn’t immediately register accounts due to sync delays. Waiting a little while and trying again can help.
5. If the problem persists, submitting the request via the MyLA311 website instead of the app can be an alternative.

If you’ve tried these and still face issues, I can guide you through contacting MyLA311 support directly, or checking if there are any known app glitches affecting LADWP account recognition.

Let me know what you’ve tried so far and what you see on your screen!

my ladwp account does not appeared in the box, it says N/A

Thanks for the info that your LADWP account appears as "N/A" in the MyLA311 app. That usually means the app is not properly linking your LADWP account to your MyLA311 profile.

Here’s what I suggest to try next:

1. Confirm your LADWP Online Account:
Make sure you have an active online account directly with LADWP. You can log in at ladwp.com. If you don’t have one, create an account using your LADWP account number. This account is necessary because MyLA311 uses your LADWP login to verify your account for things like blue container requests.

2. Link Your Accounts:
The MyLA311 app and LADWP use the same login credentials. First, try logging into the MyLA311 app using your LADWP credentials (email/username and password). If you haven’t linked them before, this might connect your accounts and allow the LADWP account to appear.

3. Log Out and Back In:
Try logging out of the MyLA311 app completely, close the app, reopen it, and log back in using the LADWP login credentials.

4. Check for App Updates:
Make sure your MyLA311 app is updated to the latest version from your app store. Sometimes bugs causing account sync problems are fixed in updates.

5. Try the MyLA311 Website:
If the app continues to show N/A, try accessing MyLA311 through their website (https://myla311.lacity.gov/s/). Sometimes the web version handles account linking better.

6. Contact Support if Needed:
If these steps don’t resolve the issue, you can contact MyLA311 Call Center directly at 311 or (213) 473-3231, Monday through Friday 7am-7pm. They can check your account linkage on their backend and help resolve the problem.

Would you like me to guide you through creating or verifying your LADWP online account login first? That’s usually the key step here.

[Source: MyLA311 official site and LADWP account info]1 5