Hi there! Thanks for reaching out. I understand you've just downloaded and registered on REALITY-Become an Anime Avatar but get stuck on the loading screen at 100% for quite some time. Let's see how we can get you past that.

To start, could you please tell me:
- Are you connected to Wi-Fi or using mobile data?
- Have you tried closing and reopening the app or restarting your device?
- Is your internet connection stable? Sometimes, a weak connection causes loading issues.

Meanwhile, here is a step-by-step way to troubleshoot:

1. Check Network Connection: Ensure your internet is stable. Switch between Wi-Fi and mobile data to see if loading speed improves.

2. Restart The App: Fully close (force stop) the app from your Android settings, then reopen it.

3. Restart Your Device: A fresh start often clears temporary glitches.

4. Clear App Cache and Data:
- Go to Settings > Apps > REALITY app > Storage
- Tap "Clear Cache," then "Clear Data" (note this may reset some app preferences)
Then reopen the app.

5. Update the App: Make sure you have the latest version from the Play Store.

6. Check for Any Maintenance Notices: Sometimes servers undergo maintenance affecting loading. You can check the official REALITY app notices or support channels.

If these steps don't help, there’s a known workaround reported where exiting the room (clicking the 'V' button at the top right) without closing the app and then re-entering helps complete loading.

Also, if a problem persists, it might be linked to server or account-specific issues, in which case, contacting REALITY support at [email protected] might be necessary.

Give these a try, and let me know how it goes! Are you comfortable with these steps? Would you like me to guide you through any part?

It didn't work. I did everything from this - everything is ok with my internet, I rebooted the phone, redownloaded the app, cleared the cache, etc. - it still doesn't work.

Thanks for letting me know you’ve tried all the basic steps and it’s still stuck on 100% loading. Let me dig a little deeper for you.

Since you've cleared cache, reinstalled the app, rebooted your device, and confirmed your internet is stable, this could be linked to an ongoing server-side issue or a bug affecting some users.

Here are a couple of additional things to try:

1. Check App Permissions:
Make sure the app has all necessary permissions, especially access to your camera, microphone, and storage. Sometimes missing permissions can cause loading issues.
- Go to Settings > Apps > REALITY app > Permissions
- Enable all related permissions.

2. Try logging in with a different account or as a guest (if that option’s available):
This helps identify if the problem is related to your account setup.

3. Use a VPN:
Occasionally, regional server issues can cause indefinite loading. Using a VPN to connect via a different region might help bypass it temporarily.

4. Check REALITY’s social media or Reddit communities:
Sometimes other users report ongoing server or app issues there. For example, the r/REALITYapp Reddit has discussions where users report similar loading or avatar issues, which might indicate a wider problem from their side 1.

If none of these work, it’s likely an issue on REALITY’s backend or a compatibility glitch with your device or OS version. In that case, I’d recommend directly contacting REALITY support at [email protected] and providing detailed info about your device (WebKit browser on Android 14), app version, and the exact problem.

Let me know if you'd like me to help with any of these steps, or if you want me to draft a message to support for you! Are you okay with trying these?

Thanks! I turned on VPN and it worked.

I'm so glad to hear that turning on your VPN resolved the loading issue! Sometimes, regional network restrictions or server routing can cause the app to hang at 100%, and using a VPN helps route your connection through a different region to get around that.

If you plan to use the app regularly, keeping the VPN on might be the smoothest way to enjoy your anime avatar experience until the developers address this regional connectivity quirk.

If you have any other questions about the app or run into any more issues, feel free to reach out! Are you satisfied with the solution I provided?