Hi! I see that you're experiencing crashes with the MobiOffice app on your MSI laptop when trying to load DOCX files or open new files. Let’s get this sorted out together.

To understand better, could you please tell me:
- Is this happening with all DOCX files or just specific ones?
- Does the app crash immediately upon launching, or only when opening or creating documents?
- Have you already tried restarting the app or your laptop?
- Did you install the latest updates for MobiOffice?

Meanwhile, here’s a step-by-step approach you can try:

1. Restart the App and the Laptop
Sometimes a fresh start clears temporary glitches—close MobiOffice completely, reboot your MSI laptop, then try again.

2. Ensure MobiOffice Is Updated
Check for the latest version of MobiOffice. Updates often include bug fixes that may resolve crashes.

3. Disable Hardware Graphic Acceleration
Hardware acceleration can cause instability on some machines. Within MobiOffice settings, look for an option related to Graphics or Hardware Acceleration and turn it off.

4. Close Background Applications
Other software running in the background might cause conflicts. Try closing unnecessary programs before using MobiOffice.

5. Try Opening Different DOCX Files
See if the crash happens on all DOCX files. If it only crashes on certain documents, those files could be corrupted or too large.

If these steps don’t resolve the issue, the problem may be related to compatibility or corrupted app components. At that point, we might consider reinstalling MobiOffice or checking for driver updates on your MSI laptop.

Could you please try those steps and let me know what happens? That way, I can assist you further!

Also, if you want, I can guide you through disabling hardware acceleration or checking for app updates specifically on your Windows 10 MSI device.

Are you able to share any additional details or error messages you see when the app crashes?