Hi there! I understand you're having trouble with the My Ride K-12 app not connecting to your route or destination. To help you better, could you tell me a bit more about what you’re experiencing? For example:

- Are you unable to see any routes at all, or is it just certain routes or destinations?
- Does the app give you any specific error messages?
- Have you checked if your internet connection is stable?
- Are you logged into the app with the correct account details?

Once I have a clearer picture, I can guide you through some steps to get this sorted out. Meanwhile, here are some initial checks you can try:

1. Check Internet Connection: Ensure your Windows device is connected to a stable Wi-Fi or cellular network.
2. Restart the App: Close the My Ride K-12 app completely and reopen it.
3. Update the App: Make sure you have the latest version of the My Ride K-12 app installed.
4. Log Out and Log In: Sometimes refreshing your session helps, so try logging out of the app and then logging back in.

If these don’t solve it, I can walk you through more detailed troubleshooting steps like checking notification permissions or any app-specific settings.

Could you tell me what you’ve tried so far and what exactly happens when you attempt to connect to a route or destination?

have done all of the above.I get a picture of a bus that says routing you to your destination

Thanks for sharing the details and letting me know you've already tried the basics. Since your My Ride K-12 app is stuck on the "routing you to your destination" screen and shows that bus image, it sounds like it’s having trouble loading or updating the route data.

Here’s what we can try next:

1. Clear App Cache and Data (if available on Windows app): Sometimes stored temporary files can cause the app to hang. Though this is more common on mobile, some Windows apps have a similar option inside Settings > Apps > My Ride K-12 > Advanced options > Reset/Clear cache.

2. Check for Server or Service Delays: Occasionally, My Ride’s servers experience delays or minor outages that cause routing info to stall. Check any official announcements or social media pages like the My Ride K-12 Facebook group to see if others report the same problem or if maintenance is ongoing1.

3. Force a full refresh of your routes: If the app stores routes “pinned” or saved, try unpinning/removing those routes and then performing a fresh search or refresh to reload the latest routing data.

4. Uninstall and Reinstall the App: This step ensures you have a fresh, updated app version free of corrupted files. Since you've updated but might not have reinstalled, give this a try.

5. Check Windows Firewall/Antivirus: It’s worth verifying that the Windows Firewall or any security software on your device isn’t blocking My Ride K-12 from accessing the internet properly. You can temporarily disable these protections to test connectivity and re-enable afterward.

If these still don't resolve the problem, there might be a more specific issue behind the scenes, such as account data sync errors or system-side bugs that require elevated support from Tyler Technologies' release management team. If you want, I can help you draft a message to [email protected] describing the problem with your device details and steps you've taken.

Meanwhile, please let me know if you want to walk through any of these steps, or if you discovered any other error messages or odd behavior in the app. I’m here to help! Are you satisfied with this plan to move forward?

Are there any known bugs with My Ride K-12 app?

Thanks for asking about known bugs with the My Ride K-12 app in 2023.

From what I gathered, some users have reported issues with the app not showing their children's routes or the app getting stuck while routing to a destination. There have also been reports about delays in loading real-time updates or occasional outages that affect routing data temporarily. These problems seem to be intermittent and often relate to server-side delays or syncing glitches1.

Additionally, there was a notice about the Ride 360 app being phased out by the end of May 2024, which indicates ongoing changes and updates in the app ecosystem, possibly causing some transition-related hiccups2.

If your app continues to be stuck on "routing you to your destination" despite having stable internet and updated software, that aligns with the known intermittent bugs other users experience. Usually refreshing your device, reinstalling the app, or waiting for a server-side fix resolves it.

Let me know if you'd like help with any of these steps or if you want me to assist with contacting the Tyler Technologies support for a more in-depth look at your account. Are you satisfied with this update?

Latest updates on My Ride K-12 app issues

Thanks for asking about the latest updates on My Ride K-12 app issues. Here’s what I found that might help explain current situations and any known recent problems:

1. Some users have reported ongoing issues with the app not showing their kid’s bus routes or real-time updates properly, even when the app seems connected. For example, a post from October 2025 highlights parents experiencing route visibility problems and delays in updates1.

2. There have been occasional outages or service interruptions reported by school districts, with announcements advising users to refresh their devices to reload data. A September 2025 update from Stafford Schools confirmed the app was restored after an outage, but delays for some routes may persist6.

3. Recent app updates addressed minor bugs such as message center filters not clearing properly and other small fixes, as noted in release notes on both Apple App Store and Google Play Store4 5.

4. As a reminder, the older Ride 360 app was discontinued at the end of May 2024, pushing all users onto My Ride K-12, which might explain some transitional hiccups for users still adjusting8.

Given this, your issue with the app freezing while "routing you to your destination" could be related to these delays or intermittent connectivity between your device and the app’s servers.

If you haven’t already, I recommend:

- Restarting your device after any app update or outage

- Uninstalling and reinstalling the app to clear any old data or bugs

- Checking your internet connection and firewall settings

- Monitoring official social media or website announcements for outage info

If problems persist, your local school district’s transportation department or Tyler Technologies support ([email protected]) can provide direct assistance based on your account and route data9.

Would you like me to help guide you through uninstalling and reinstalling the app or contact support for you? Are you satisfied with this update?