Hi there! I understand your My Ride K-12 app isn't loading any data, and even after resetting and trying to add your kids back, it won’t let you. Let’s see if we can get this sorted out.

First, just to make sure we're on the same page:
1. When you say the app doesn’t load any data, do you mean it doesn’t show any bus or student info at all?
2. When you try to add your kids back, do you get an error message, or does the app just not respond?

These details will help me guide you better.

In the meantime, here are some steps we can try:

1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection, as the app needs to fetch live data.

2. Log out and log back in: Sometimes, signing out fully and then logging back in can refresh the account data.

3. Uninstall and reinstall the app: Since you mentioned resetting, if you haven’t uninstalled it fully, try deleting the app completely from your Windows device (or browser, if you are using a web app), then reinstall. This can help clear any corrupted cache or data.

4. Check for app updates: Make sure you have the latest version, as sometimes bugs are fixed in new releases.

5. Clear the app cache (if applicable): If you’re using a Windows app version that stores data locally, clearing cache may help.

6. Verify your login: Confirm your login credentials are correct, and the account you’re using is linked properly to your kids’ student information.

If you've already tried these or the app still won't add your kids after reset, it might be an issue on the backend or with your account linking.

Since at least one user reported similar registration issues recently, it could also be a temporary service problem. If the above steps don’t help, I can guide you through checking if there are known outages or issues affecting the app.

Could you confirm which of the above you’ve tried and any error messages or behaviors you’ve noticed? That way, we can dig deeper from there.