Hi there! Thanks for reaching out about the Michaels app crashing when you scroll through products on your iPhone iOS 18.6.1. That definitely shouldn't be happening, so let's work together to get that fixed.

To start, can you tell me if you have the latest version of the Michaels app installed? Sometimes app crashes happen because the app itself needs an update to fix bugs.

Meanwhile, here are some steps you can try to resolve the crashing issue:

1. Update the Michaels app:
Go to the App Store, tap your profile icon at the top right, then scroll to see if there’s an update available for Michaels. If yes, update it. Developers often release fixes for such problems.

2. Force quit and restart the app:
Swipe up from the bottom of your screen and pause in the middle to bring up the app switcher. Swipe the Michaels app off the screen to close it. Then reopen it and try scrolling again.

3. Restart your iPhone:
Press and hold the side button and volume up/down button together until the slider appears. Slide to power off and then turn it back on.

4. Clear app cache (by reinstalling):
Sometimes, app data can get corrupted causing crashes. To clear this:
- Press and hold the Michaels app icon on your home screen until a menu appears.
- Choose “Remove App” and then delete it.
- Go back to the App Store and reinstall Michaels.

Let me know if any of these improve the scrolling experience. If the crash persists, I can help investigate further or check if there’s a known app version issue right now.

Did you happen to see if the app crashes only when scrolling certain products or categories, or is it consistent throughout? That info could help us narrow it down too.

Looking forward to your reply!

Just downloaded app so should be latest. I had searched for “ceramic pots and planters”

Thanks for the info! Since the app crashes specifically when you search for “ceramic pots and planters,” it sounds like there might be an issue with how the app is handling those search results.

Before we consider any deeper technical steps, let's try one more thing with your app:

1. Make sure your iPhone has a strong internet connection (Wi-Fi or cellular) because poor connectivity could sometimes cause issues loading items.
2. Try searching for just “pots” or “planters” separately in the app to see if the crash happens on more general searches too.
3. If it crashes only on the phrase “ceramic pots and planters,” try reinstalling the app as a cache and data reset. To recap:
- Press and hold the Michaels app icon.
- Choose “Remove App” and delete.
- Reinstall the app fresh from the App Store.
4. After reinstall, try searching again and check if the crash still occurs.

If it still kicks you out on that product search after reinstalling, the issue might be a bug with how the app loads data for that specific product category. In that case, I recommend reporting this directly to Michaels support so they can escalate to their app developers. You can send an email with details (including your device and iOS version, app version, and the exact search phrase) to [email protected].

Meanwhile, you can browse pots and planters easily via this direct link in your mobile browser without using the app:
https://www.michaels.com/shop/home-decor/outdoor-decor/pots-planters 1.

Let me know if reinstalling helps or if you want help drafting that email to support! Are you satisfied with these next steps?

I typed ceramic planters. Same problem. Tried planters. So far working now. I get back to you soon if this doesn’t work. Thank you!!!

Thanks for the update! It’s great to hear that searching just “planters” is working for you so far. If you want to browse ceramic planters specifically, Michaels does offer quite a few beautiful options available online that you can check out directly through their website. Here are some you might like:

- 8" White Speckled Ceramic Planter by Ashland
- 7.5" Head Bust Ceramic Planter by Ashland
- Black Ceramic Speckled Planter Set
- 8" White Ceramic Planter by Ashland
- 5.75" Blue Circles Ceramic Pot by Ashland
- 4" Tuscan Ceramic Gray Scroll Planter
- 10" Black Ceramic Pot by Ashland

You can explore these and more here:
https://www.michaels.com/shop/home-decor/outdoor-decor/pots-planters 2

When you get a chance, if the app still kicks you out after searching “ceramic planters,” it would be worth reporting that specific issue to Michaels support so they can look into the app behavior around those search terms. I can assist if you want help drafting that email.

Is there anything else I can help with today? Are you satisfied with this info and the next steps?