[MD Lottery] Will not scan bar code

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Robert Grebenstein
9 months ago In MD Lottery
Will not scan bar code

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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9 months ago

Hi there! I see you're having trouble with the MD Lottery app barcode scanner not working. Let's try to get that sorted out for you.

First, to help me understand better:
- Are you trying to scan a physical ticket barcode or a digital one on your phone screen?
- Is the app opening the camera and then just not recognizing the barcode, or does the camera not open at all?
- Have you noticed any error messages when you try to scan?

In the meantime, here are some straightforward steps you can try since you're on an Android 10 device with a WebKit browser setup:

1. Check App Permissions: Make sure the MD Lottery app has permission to access your device’s camera.
- Go to Settings > Apps > MD Lottery app > Permissions and confirm that Camera is enabled.

2. Clean the App Cache: Sometimes cached data creates glitches, so clearing it can help.
- Go to Settings > Apps > MD Lottery app > Storage > Clear cache.

3. Update the App: Ensure your app is the latest version from the Google Play Store, as updates often include fixes for scanning issues.

4. Good Lighting and Focus: When scanning physical tickets, try to hold your phone steady, ensure good lighting, and avoid shadows on the barcode. Also, try turning your phone sideways (landscape mode) during scanning, which can sometimes help the app detect barcodes better6.

5. Restart Your Device: A simple restart can often clear up temporary software hiccups.

If you’ve tried these already or if the problem persists, there might be more specific issues like the app trying to use a different camera lens or a corrupted barcode on the ticket. Let me know what you've tried and how the app behaves during scanning, and I can help you troubleshoot deeper!

R
Robert Grebenstein
9 months ago

Does not recognize physical bar code

user
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151 Points 6 Followers
Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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9 months ago

Thanks for letting me know it doesn’t recognize the physical barcode. That helps narrow things down. Since you’re using the MD Lottery app on an Android 10 device, let’s try a few targeted steps to get the scanner working properly:

1. Try Landscape Mode: In the MD Lottery app, turn your phone sideways (landscape mode) when scanning the barcode. Many users have found this works better because the app aligns the red scan line more accurately with the barcode3.

2. Place the Barcode Correctly: Ensure the barcode is well-centered and aligns with the red scanning line on the screen. Hold your phone steady a few inches above the ticket.

3. Good Lighting & Clean Camera Lens: Make sure the area is well-lit. If the camera lens is dirty or smudged, gently clean it with a soft cloth.

4. Check for Damaged Tickets: Sometimes barcodes on tickets can be damaged or printed too small, which makes scanning difficult. If your barcode is smaller than usual or has visible damage, that might be the cause5.

5. Restart the MD Lottery App: Close it completely and reopen, then try scanning again.

6. Reinstall the App: If none of these work, try uninstalling and reinstalling the MD Lottery app from the Google Play Store to ensure you have the latest, most stable version7.

Also, sometimes the app’s scanning function might default to a camera lens that doesn’t focus well at close distances (like an ultra-wide lens on some devices). While I don’t have specific settings for switching cameras on the Android app, adjusting your distance from the ticket might help.

If you’ve tried these and it still won’t scan, is the barcode on your ticket readable by other sources? For example, does a store scanner or another lottery scanner recognize it? That info can help us figure out if the issue is with the ticket, the app, or your device.

Let me know how these go! Are you ready to try these steps now?

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