[radio.net] Won't let me favorite a station. When I click the heart, a popup wants me to scan an IQ Code

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J
Jeff
1 year ago In radio.net
Won't let me favorite a station. When I click the heart, a popup wants me to scan an IQ Code

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Hi there! I understand you're trying to favorite a station on radio.net but instead of it saving, a popup is asking you to scan an IQ Code. That does sound unusual. Just to clarify a couple of things before we dive in:

1. Are you using the radio.net website on your Windows 10 computer's browser, or is this happening in the radio.net app?
2. What browser are you using to access radio.net (e.g., Chrome, Edge, Firefox)?
3. Have you tried favoriting any other stations, and does the same popup appear each time?

This info will help me guide you through the best steps. Meanwhile, from what you've described, the request to scan an IQ Code doesn't sound like typical behavior for favoriting a station on radio.net. It might be related to some security measure or a misdirected prompt.

Once I have your response, I can help with some step-by-step troubleshooting to fix this for you!

J
Jeff
1 year ago

Windows 11. Firefox . Same thing on other stations ...

user
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57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Thanks for those details! Since you’re on Windows 11 using Firefox and encountering the same issue (the heart icon triggering an IQ Code scan popup) across multiple stations, let's try a few focused steps to resolve this:

1. Clear Browser Cache and Cookies
Sometimes old data might be causing odd behaviors. Here’s how you do it in Firefox:
- Click the three horizontal lines (Menu) top right.
- Select “Settings” > “Privacy & Security”.
- Scroll to “Cookies and Site Data” and click “Clear Data…”.
- Choose “Cached Web Content” and click “Clear”.
- Also under “Cookies and Site Data,” click “Manage Exceptions…” and remove radio.net if listed.
- Restart Firefox and try favoriting a station again.

2. Check for Browser Extensions
Some Firefox add-ons might interfere with website functions:
- Go to the Menu > “Add-ons and themes” > “Extensions”.
- Temporarily disable all extensions by toggling them off.
- Reload radio.net and try favoriting a station.
If it works, re-enable extensions one by one to identify the culprit.

3. Try Firefox in Private Browsing Mode
Open a private window (Ctrl+Shift+P) and log into radio.net there. If favoriting stations works without the popup, the problem might be cache or extensions as above.

4. Update Firefox
Make sure your Firefox is updated to the latest version:
- Menu > Help > About Firefox. It will check for updates and install them if available.

5. Check for Media Feature Pack (if Windows N Edition)
Since you’re on Windows 11, if you have the N version (without media features), sometimes media functions could be limited. Check this guide to install the Media Feature Pack if needed.

If none of these solve the problem, it might be something specific to the radio.net site’s interaction with your browser. You could try using the radio.net desktop app or a different browser like Edge or Chrome to see if the issue persists there. Also, feel free to share if you are logged into the site and if your account has any special settings enabled.

Let me know how these steps go, and we’ll take it from there! Are you able to try these now?

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