Hi there! I see that your Extra Space Storage app is showing a message that it can’t connect to the server. To help you better, could you tell me if this happens right when you open the app, when you try to log in, or during some other action?

In the meantime, I can guide you through some steps that usually help fix connection issues:

1. Check Your Internet Connection
Make sure your iPhone’s Wi-Fi or cellular data is active and working. You can try opening a website in your browser to confirm.

2. Restart the App
Close the Extra Space Storage app completely by swiping it away in the app switcher, then reopen it.

3. Restart Your iPhone
Sometimes a quick reboot can refresh network connections and app processes.

4. Update the App
Go to the App Store and check if there’s an update available for the Extra Space Storage app. Running the latest version helps avoid compatibility issues.

5. Verify Region and Facility Selection
If you’re trying to log in or manage a specific storage unit, ensure that you’ve selected the correct state and facility matching your rental location. This sometimes causes connection errors if mismatched1.

6. Check for Server Outages
Occasionally, the Extra Space Storage servers might be down for maintenance or experiencing issues. If possible, you could try again after a little while.

If you’ve already tried these or the problem persists, please let me know, and we can explore more advanced troubleshooting steps or escalate this to our mobile development team. Does this help so far?

When I try to log in

Thanks for letting me know that the connection issue happens when you try to log in. Let's focus on the login process to get you signed in smoothly.

Here are some steps you can try on your iPhone with iOS 18.5:

1. Verify Your Login Details and Facility Selection
Double-check that you’re entering the correct email and password. Also, confirm you're selecting the correct state and facility related to your storage unit, as mismatched selections can block access.

2. Enable Cookies in Safari
Since the app and website rely on cookies (small bits of data stored by your browser), make sure they are enabled. You can check this by:
- Going to Settings > Safari
- Ensure that Block All Cookies is turned off

3. Clear Safari Website Data
Sometimes old or corrupted website data can interfere with login:
- Go to Settings > Safari > Clear History and Website Data
- Confirm the action

4. Check JavaScript Settings
The login requires JavaScript enabled to function correctly (JavaScript helps websites/apps run interactive features). On your iPhone, JavaScript is enabled by default in Safari, but just in case:
- Go to Settings > Safari > Advanced
- Ensure JavaScript is turned on

5. Update the Extra Space Storage App
Make sure you have the latest version: open the App Store, tap your profile icon in the top right, scroll to see if an update is available for the Extra Space Storage app. If yes, update it.

6. Try Logging in Again via the app after these steps.

If you still cannot log in after this, there might be a server-side or account issue. In that case, you can reach out directly to Extra Space Storage customer help at [email protected] or call 888-609-8483 for personalized assistance1.

Would you like me to guide you through any of these steps in detail? Or have you tried some of these already?