Hello! I see your Tzumi Smart Home device has both lights on, but it’s not starting properly. Could you please tell me which device you are using? Is it a light bar, bulb, or another type of device? Also, are you controlling it through the Tzumi Smart Home app, or physically on the device?

Meanwhile, the general steps we can try for this sort of issue are:

1. Ensure the device is securely plugged into a power source, preferably a USB power source if it uses USB power. Sometimes a loose connection causes this kind of behavior.
2. If it is a light device, make sure the light is blinking quickly, which usually means it is ready to connect. If not blinking, try turning the device on and off a few times (usually 3 times) to trigger the fast blinking mode.
3. If it still doesn’t start, try pressing and holding the power button for about 6 seconds to reset the device.
4. After resetting, try reconnecting the device to your Wi-Fi network again through the Tzumi Smart Home app.
5. Make sure your app is up to date, and consider restarting the app or reinstalling it if needed.

If you provide me with the specific device model and what you’ve already tried, I can guide you through more detailed steps. Does this sound good so far?