[Qmee] On log in screen where you type email address, once you start to type email it flashes off

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Tommy Dunleavey
3 months ago In Qmee
On log in screen where you type email address, once you start to type email it flashes off

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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3 months ago

Hi there! I see that when you try to type your email address on the Qmee app login screen, the input flashes off or disappears. That sounds like quite an interruption. To help you better, could you tell me if this happens as soon as you type the first letter or after typing several letters? Also, have you tried typing on the password field and seeing if the same thing happens there?

In the meantime, let’s try a few things step-by-step to see if we can fix this:

1. Clear App Cache
On Android 10 devices, app cache issues can sometimes cause input glitches:
- Go to Settings > Apps > Qmee
- Tap Storage
- Tap Clear Cache
Then, reopen the app and try typing your email again.

2. Update or Reinstall the App
Make sure your Qmee app is the latest version from the Google Play Store. If it is up to date, try uninstalling and reinstalling the app just to reset any corrupted files.

3. Check Keyboard Settings
Sometimes the keyboard app may cause input issues:
- Try switching to a different keyboard from Settings > System > Languages & input > Virtual keyboard
- Use a basic keyboard like Gboard or Google’s default and test typing your email.

4. Network and Browser WebView Update
Qmee on Android uses WebKit browser components internally, so check if your Android System WebView is updated:
- Open Google Play Store
- Search for Android System WebView
- If an update is available, install it, then try again.

5. Try Logging in via a Browser
Since the issue is related to typing the email, try logging in through a browser (Chrome or Firefox) on your device by visiting https://www.qmee.com/en-ca/login and see if typing works there. (This helps us isolate if it’s an app-specific problem.)

If none of these fixes help, it might be a deeper app compatibility issue on your Android 10 WebKit environment. At that point, I can escalate your case for more specialized support.

Could you please try these and let me know how it goes? Also, if you see any error messages or notices during the flash, please share them with me!

Are you satisfied with the solution I provided?

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Tommy Dunleavey
3 months ago

On log in screen where you type email address, once you start to type email it flashes off

user
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57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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3 months ago

Thanks for sharing the detail again about the email input field flashing off on the Qmee app login screen. I looked through the available info and there isn’t a known widespread issue exactly like this reported recently, but I can guide you through some focused troubleshooting given your Android 10 WebKit environment.

Here’s what we can do next:

1. Confirm if this happens only on the Qmee app or also on browsers
Try logging into Qmee via a browser like Chrome on your Android device at https://www.qmee.com/en-ca/login. If the email input works fine there, the issue is likely isolated to the app itself.

2. Ensure Android System WebView and the Qmee app are fully updated
- Visit Google Play Store and update “Android System WebView” if an update is available. This is crucial because Qmee relies on WebKit components internally, and an outdated WebView can cause input display problems.
- Also check the Qmee app for updates or reinstall it to fix potential app file corruptions.

3. Try using a different keyboard
Sometimes keyboard apps can conflict with app input fields. Switch your device keyboard to something basic (like Gboard) via Settings > System > Languages & input > Virtual keyboard and test again.

4. Clear cache and data for the Qmee app
- Go to Settings > Apps > Qmee > Storage > Clear cache and Clear data. This step resets app settings and often resolves UI glitches.

5. If flashing persists
The effect you’re describing could be caused by some internal app rendering conflict with your device’s WebKit engine version. In that case, I’d recommend contacting Qmee support at [email protected] with your detailed device and OS info for further troubleshooting or potential bug fixes.

Please try these steps starting from testing in a browser and updating WebView. Let me know specifically which step helped or if the problem remains, and I’ll guide you further.

Are you satisfied with the solution I provided?

T
Tommy Dunleavey
3 months ago

Are there known bugs with Qmee login on mobile devices?

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57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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3 months ago

Thanks for asking about known bugs with Qmee login on mobile devices. Based on recent information, there aren’t widespread or officially acknowledged bugs specifically affecting Qmee login on Android or iOS devices in 2023. However, some users have reported login problems like incorrect password errors or being unable to log in after resetting passwords, which suggests occasional account or app-specific issues might occasionally pop up1.

Common recommendations for resolving login or app input issues typically include:

- Clearing the app cache and data to remove temporary corrupted files2
- Ensuring both the Qmee app and Android System WebView (which apps rely on) are fully updated
- Trying login through a mobile browser to check if the problem is app-specific
- Switching to a basic keyboard app if input fields are glitching

If your input field flashing issue continues, it might be an isolated compatibility problem with your specific Android 10 WebKit environment or the installed keyboard. If these steps don’t help, reaching out to Qmee support directly at [email protected] for further investigation would be the best next step.

Would you like me to guide you through clearing cache or checking updates on your device? Or is there anything else you'd like help with?

Are you satisfied with the solution I provided?

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