[Cap Patrol] App not responding. Can't select box to login. I have reinstalled the app, rebooted phone

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David
4 months ago In Cap Patrol
App not responding. Can't select box to login. I have reinstalled the app, rebooted phone

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Charlotte Green

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4 months ago

Hi there! I understand you're having trouble with the Cap Patrol app on your Android 10 device—the login box isn't responding, even after reinstalling the app and rebooting your phone. That definitely sounds tricky.

To help you better, can you tell me a bit more?
- Are you unable to tap the login box at all, or does it respond but not accept your input?
- Is there any error message showing, or does the app just freeze?
- Have you tried clearing the app’s cache or data from your phone settings? This sometimes helps when reinstalling alone doesn’t fix interaction problems.

While I wait for your reply, here’s a step-by-step approach we can try next:

1. Clear App Cache and Data:
- Go to your phone’s Settings > Apps > Cap Patrol.
- Tap Storage, then Clear Cache.
- If the issue persists, also tap Clear Data (this will reset the app as if freshly installed—make sure you have your login info ready).

2. Check for Android System Updates:
- On Settings > System > System Update, see if there’s an update. Some app issues fix with OS updates.

3. Check App Permissions:
- Ensure Cap Patrol has the required permissions to function—sometimes missing permissions can cause UI elements to misbehave. In Settings > Apps > Cap Patrol > Permissions, allow necessary permissions like Storage or Network access.

4. Try a Different Network:
- Sometimes network issues affect login elements. Switch from Wi-Fi to mobile data, or vice versa, and try again.

5. Look for Pending Account Restrictions:
- Occasionally, login can be blocked if unusual activity is detected. Waiting 72 hours before retrying login or contacting support might help in such cases2.

If these steps don't resolve it, please share any additional details you notice, like error messages or how the unresponsiveness behaves. I’m here to help you get this sorted!

Are you satisfied with this plan so far?

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