Hi there! I understand how frustrating it can be when you're having trouble using your rewards online, especially when your payment information isn’t showing up either. Let’s see if we can get this sorted out together!

First, can you tell me if you're trying to use your rewards through the website or the app? Additionally, have you checked if your account settings have your payment information saved? Sometimes, it might just need a little update.

Once I have this information, I can guide you more effectively!

APP

Thank you for clarifying that you’re using the Jack’s app! Let’s tackle the issue with your rewards and payment info step-by-step.

1. Check Your Account Settings:
- Open the Jack's app and log in to your account.
- Navigate to the 'Account' or 'Profile' section (this could also be represented as a gear icon for settings).
- Look for 'Payment Information.' Here, you should be able to add or update your payment details. Make sure to save any changes.

2. Check Rewards Balance:
- Also in your account section, there should be an option that says 'Rewards' or 'Loyalty Points.' Confirm that your points are displayed there and that they are eligible for online use.

3. Logging Out/In:
- Sometimes a simple log out and back in can help refresh the app. After logging back in, recheck your rewards and payment information again.

4. Update the App:
- Make sure your Jack's app is updated to the latest version. Go to your app store (Google Play Store or Apple App Store), search for Jack's, and see if there’s an update available.

5. Internet Connection:
- Ensure that your device is connected to a stable internet connection. Sometimes, connectivity issues can prevent information from syncing properly.

If you’ve tried these steps and still can’t use your rewards or see your payment info, it may be beneficial to reach out to Jack's customer support for more personalized assistance. You can email them at [email protected].

How are we doing so far? Are you able to check these options?