Hi! I understand you're having trouble receiving the password reset email for your Staples app, even though you've had your account for years under your email address. Let’s work through this together.

To clarify, when you try to reset your password, you enter your email, but you do not get the reset email in your inbox? Just to confirm, have you checked your spam or junk folders to see if the email landed there? Sometimes these automated emails get filtered.

Here’s a step-by-step to help you troubleshoot this issue:

1. Double-check the email address you are entering on the password reset screen. Make sure there are no typos or spaces.
2. Check your spam, junk, or other email filters that might block or redirect emails.
3. If you have multiple email accounts, confirm you’re checking the correct inbox for the Staples account email.
4. Try to reset your password again using the Staples website as an alternative method to the app:
- Go to this page: https://www.staples.com/idm/com/accountassist (This is Staples’ dedicated Forgot Password page)
- Enter your email and submit to get the password reset email.
5. Make sure your internet connection is stable when requesting the reset email.
6. If you use any email rules or filters (e.g., Gmail filters, Outlook rules), check that they’re not moving Staples emails to another folder.
7. Lastly, if you still don’t receive the password reset email, wait a few minutes and try again, as sometimes there can be a delay.

If you have tried these steps or if the problem persists, there might be a deeper issue, such as your email address not being recognized by the system, or a problem on Staples’ email server side.

In that case, the best next step would be to contact Staples support directly to verify your account status and get further assistance. You can reach them by phone, live chat on staples.com, or email at [email protected].

Please let me know if you’ve already tried any of these steps or if you want me to guide you through any of them in detail! Are you able to receive other emails normally on your device?