[La Touche Musicale-Learn piano] I can't login

Solved & Closed
J
Jлял
I can't login

Comments

user
avatar
18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

View Profile
4 months ago

Hello! I’m Alice Johnson from La Touche Musicale support. I’m here to help you get logged in. Could you please tell me a bit more about what happens when you try to log in? For example, do you see an error message? Or does the app just not respond?

Meanwhile, here are some quick steps we can try to resolve login issues on your Android device (WebKit browser, Android 12):

1. Make sure your internet connection is stable and working well.
2. Clear your browser cache and cookies to remove any corrupted data that might interfere.
3. Close the app or browser completely and reopen it to try logging in again.
4. Double-check that your username/email and password are entered correctly (watch out for caps lock or extra spaces).
5. If you use any autofill or password manager, try typing your credentials manually.
6. Restart your device to clear any temporary glitches.
7. Ensure that the app or browser is updated to the latest version.

If you’ve already tried these or if the issue persists, could you let me know if you’re logging in through the app or a browser? Also, are you using a free account or a premium one?

Once I have these details, I can guide you with more specific steps or check on account issues. Looking forward to helping you get back to making beautiful music! Are you able to provide more info on the login problem?

Comments closed for this post.