Hello! I understand you recently joined Flying Blue on your computer but are having trouble logging into the Air France app on your Samsung Android device. Let's work together to get this sorted out.

Could you please tell me what exactly happens when you try to log in on the app? For example, do you see an error message, or does the app not respond? Also, have you already tried any steps like resetting your password or reinstalling the app on your phone?

In the meantime, here are some simple steps to try on your Samsung Android device:

1. Check your login credentials: Make sure the email and password you use are the same as the ones registered with Flying Blue when you signed up on your computer.

2. Reset password if needed: If there's any chance the password is incorrect, use the “Forgot password” option in the app to reset it.

3. Update the Air France app: Go to the Google Play Store and check if the app has any pending updates, as sometimes login issues can be caused by outdated app versions.

4. Clear app cache and data:
- Go to Settings > Apps > Air France > Storage.
- Tap "Clear Cache" and then "Clear Data."
- Restart the app and try to log in again.

5. Reinstall the app: If clearing cache doesn't work, uninstall the app, then download and install it again from the Google Play Store.

6. Check your internet connection: Ensure your device has a stable internet connection, either Wi-Fi or mobile data.

If after these steps you're still unable to log in, sometimes there can be issues on the backend or new security steps for Flying Blue accounts that affect app login. If that's the case, I can guide you through additional verification such as scanning a QR code for enhanced security or visiting the Flying Blue website to check your account status.

Let me know what happens when you try these steps or if you get any error messages — we’ll take it from there!

goes to log in and screen is completely white no data

Thanks for explaining that when you go to log in, the screen turns completely white with no data showing. That’s an important detail.

This kind of white screen issue often indicates the app’s login page isn’t loading properly, which could be due to a corrupted cache or temporary data problem, or sometimes a bug in the app itself.

Since you are on a Samsung Android device, let’s try these targeted steps to resolve the white screen login problem:

1. Clear the Air France app cache and data:
- Go to your device Settings > Apps > find and tap Air France.
- Tap Storage.
- Tap Clear Cache first.
- Then tap Clear Data (this will log you out and reset the app data).
- Open the app again and attempt logging in.

2. Check for app updates:
- Open the Google Play Store, search for Air France, and see if there’s an update available.
- If yes, update the app and try to log in again.

3. Reinstall the app:
- Uninstall the Air France app from your device completely.
- Restart your phone.
- Reinstall the latest version of the app from the Google Play Store.
- Try logging in again.

4. Check your internet connection:
- Make sure you have a stable Wi-Fi or mobile data connection as the login page needs to load from the server.

If these steps don’t resolve the problem, it could be related to an ongoing bug or server-side issue with the app’s login process. Some users have reported similar problems with the Air France app login showing a white screen recently1 2.

In that case, an alternative workaround is to access your Flying Blue account through the mobile browser:
- On your Samsung device, open a browser like Chrome.
- Visit https://www.airfrance.us (or your regional Air France website).
- Log in to your Flying Blue account from there to manage your bookings and account details temporarily until the app issue is resolved.

Would you like me to guide you through any of those steps? Or if you want, I can also provide contact details for further support from Air France IT specifically for app issues. Let me know!

How can I fix the white screen issue on Air France app?

Thanks for your question! To fix the white screen issue on the Air France app on your Samsung Android device, here’s a step-by-step approach based on recent user experiences and recommendations:

1. Ensure a stable internet connection: The app requires a good Wi-Fi or mobile data connection to load properly. Try switching between Wi-Fi and mobile data to test if the connection is the cause.2

2. Force stop the app and clear cache:
- Go to Settings > Apps > Air France.
- Tap Force Stop.
- Then go to Storage, tap Clear Cache and Clear Data. Note that clearing data will log you out but can resolve temporary bugs.5

3. Update the Air France app:
- Open the Google Play Store, search for Air France app, and install any available updates. This helps fix bugs causing display issues.2

4. Restart your device: Sometimes a simple restart clears temporary system glitches affecting apps.8

5. Reinstall the app if the problem persists:
- Uninstall the Air France app from your device.
- Restart your phone.
- Download and install the latest version from the Google Play Store.

6. Use the mobile web browser as a temporary workaround:
- If the app still shows a white screen, open your browser (like Chrome) and log in to your Flying Blue account via the Air France website to manage bookings or check your account.

If after trying these the issue continues, it may be related to a backend or app-specific bug that may need developer attention. In that case, contacting Air France support directly via [email protected] could help get a fix or additional assistance.

Would you like me to walk you through any of these steps? Are you currently able to try clearing the cache and data on your phone?