Hi there! I understand how frustrating it can be when you're stuck on the location screen while trying to use the TP-Link Tapo app. Let's work together to get this sorted out!

Here are a few steps to troubleshoot the problem:

1. Check Permissions:
- Ensure that the Tapo app has the necessary location permissions. You can do this by going to your phone's Settings > Apps > Tapo > Permissions and making sure that location access is enabled.

2. Connect to the Same Wi-Fi:
- Make sure your phone and the Tapo device (like a camera) are connected to the same Wi-Fi network. This often helps in ensuring communication between devices when setting up.

3. Restart the App:
- Close the Tapo app completely and then reopen it. Sometimes an application refresh can resolve any temporary glitches.

4. Reboot Your Device:
- Restart your smartphone. This can help clear any conflicts or cached data that may be causing the freeze.

5. Check for Updates:
- Ensure that both your Tapo app and the firmware of the Tapo device are updated to the latest versions. An outdated app could potentially lead to issues.

If you've tried those steps already and it's still stuck, we might need to dig a bit deeper. Please let me know which steps you've already taken, and we'll take it from there! Are you satisfied with this initial advice?

Done all that, it says will send email but nothing happens

Thank you for your patience. It seems like you're facing an issue where the Tapo app is attempting to send an email but nothing happens afterward. Let's see if we can pinpoint the problem together!

1. Check Email Spam/Junk Folder: It's a good idea to check both your Spam and Junk folders to ensure the email hasn't been misrouted there. Sometimes, verification or activation emails can end up in places we don’t expect.

2. Verify Email: Make sure that you're using a valid email address when entering it in the app. Sometimes a small typo can prevent the email from being sent correctly. You can double-check this under Me > View Account > Login Security in the Tapo app.

3. Domain Issues: If you are using specific email providers (like Hotmail), confirm that there are no known issues with email deliveries from the TP-Link domain specific to your provider. Check to see if your email service is experiencing any outages, which might affect receiving emails.

4. Try a Different Email: If possible, try registering with a different email address. Some users have reported that switching their email helped resolve similar issues1.

5. Resend Verification Email: If the app has an option to resend verification emails, go ahead and do that. Sometimes regenerating the request can help.

6. Internet Connection: Ensure that you have a stable internet connection while trying to resend or receive emails. A dropped connection can lead to failures in sending or receiving data.

If after trying these steps you're still not receiving the email, we may need to escalate the issue. Would you like assistance in contacting TP-Link support directly at [email protected]? Let me know how you'd like to proceed! Are you satisfied with the guidance provided so far?