Hi there! I see you’re experiencing two issues with KSBW Action News 8 on your Xfinity service—the commercials are muted, and the audio defaults to Spanish. I’d like to help you sort that out.

To get started, can you tell me a bit more about your setup? For example, are you using an Xfinity X1 box, the Xfinity Stream app, or something else? Also, does the Spanish audio happen throughout the entire channel or just during commercials? And is the muting only happening on commercials, or during regular programming on KSBW too?

This info will help me give you tailored steps. In the meantime, here are some quick general fixes for audio language and muted commercials on Xfinity:

1. Check the Audio/Language Settings:
On your remote or app, look for an Audio or Language button. Sometimes, Xfinity switches channels to the Secondary Audio Program (SAP), which often is Spanish. Change it back to English.
- On X1: Press the “Settings” button > Audio Settings > set Primary Audio Language to English.
- On the app: tap the settings or audio icon during playback and pick English.

2. Disable Mute or Volume Controls:
For muted commercials, ensure your TV or Xfinity box doesn’t have any “Commercial Mute” or “Auto-Mute” feature turned on that might suppress sound only during ads.
- Navigate Settings > Accessibility > Commercial Mute and turn it off if enabled.

3. Reset Audio Settings:
Sometimes a reset helps. Try unplugging your cable box for about 30 seconds then plugging back in. Also, close and restart the Xfinity Stream app.

4. Verify Closed Caption and SAP Settings:
Sometimes subtitles and audio tracks may interfere. Make sure closed captions are correctly set, and SAP is off by default.

If you want, I can guide you step-by-step through any of these based on your setup. Do you see any changes in the channel’s audio when you toggle audio tracks?

Also, if none of these help, I can pull more info from official Xfinity community discussions to see if there’s an ongoing issue or patch needed1 2.

Let me know how you’d like to proceed!