Hi there! I understand you’re having trouble receiving the OTP (One-Time Password) when using the Jawwy app due to a network issue. Let’s work together to get this sorted out.

First, can you please confirm a couple of things for me?
1. Are you connected to mobile data or Wi-Fi?
2. Have you been able to receive OTPs from other apps or services on your device recently?
3. Is this problem happening every time you try to receive an OTP from Jawwy, or just occasionally?

Meanwhile, here are some initial steps we can try:

1. Check Network Connection: Ensure your device has a stable internet connection. Try toggling mobile data or Wi-Fi off and on.
2. Restart Your Device: Sometimes, a quick restart can refresh network settings and fix minor glitches.
3. Clear Cache & Data for the Jawwy App: Go to Settings > Apps > Jawwy > Storage > Clear Cache and Clear Data. This can resolve app-specific network hiccups.
4. Check SMS Inbox Settings: Since OTPs often come via SMS, make sure your message app is not blocking messages or filtering them to spam.
5. Disable VPN or Proxy: If you’re using a VPN or proxy, try disabling it as some network services might interfere with OTP delivery.
6. Verify Your Number: Ensure the mobile number registered on the Jawwy app is correct and active.

If you’ve already tried any of these, just let me know which ones, so I can suggest more advanced steps.

Does this help so far? Let me know what you observe after these checks!

No slove I check all this

Thanks for letting me know you’ve already tried the basic steps. Since regular troubleshooting didn’t fix the issue of not receiving OTPs, let’s try these more detailed instructions based on Jawwy’s community solutions:

1. Open your device Settings.
2. Go to Apps & notifications (or just Apps).
3. Find and tap on Jawwy from STC.
4. Select Storage then tap Clear data (this clears app data, so be mindful of any saved info).
5. Uninstall the Jawwy app completely from your device.
6. Turn off your device.
7. Remove any other SIM cards from your device, leaving only your Jawwy SIM in slot 1.
8. Turn your device back on.
9. Reinstall the Jawwy app from the Google Play Store.
10. Try to request the OTP again.

This process refreshes the app environment and ensures no SIM conflicts interrupt OTP delivery.
If this still doesn’t work, the OTP might be blocked upstream—either by the network provider or due to temporary service issues. In that case, I recommend reaching out to Jawwy support directly at [email protected] or through their official support page for further assistance1.

Please try these steps and let me know how it goes. Are you satisfied with this solution so far?