Hi there! I understand you ended up on a page filled with user guides inside the UKG Ready app and now you can’t find your way back to the login page. Let me help you get back to it.

First, can you tell me if you are using the UKG Ready web app through your browser or the desktop/mobile app? Also, have you tried using any buttons or links on that user guide page, such as “Home,” “Back,” or “Sign Out”?

In the meantime, here are some straightforward steps you can try:

1. Look for a “Sign Out” or “Logout” button somewhere on the user guide page. Clicking that usually returns you to the login screen.
2. Use your browser’s back button once or twice to see if it moves you back to the login page.
3. Close the browser tab or app completely, then reopen it and try accessing the login URL again.
4. If you are on the app, try restarting the app to reset your session.
5. Clear your browser’s cache and cookies for the UKG Ready site, which can help if the app is “stuck” in a certain page.

If these basic steps don’t work, I can guide you through some deeper troubleshooting or resetting your app session.

Could you please let me know what happened before you ended up on the user guide page? That might help me find the quickest fix for you.

I am using the app and cannot find any logout or sign out button. I don't know how to restart the app as stated in #4.

Thanks for letting me know you’re using the app and can’t find any logout or sign out button. Also, no worries—I’ll guide you on restarting the app.

From what I’ve seen, in the UKG Ready app, the logout is generally found by tapping your profile picture or user image, usually in the upper navigation bar; then you select "Logout" from there. Sometimes this button can be a bit hidden or nested in a menu, often referred to as a “hamburger menu” (three horizontal lines) somewhere on the screen.

Since you can’t find any logout option, here’s what you can do to restart the app on your Windows device:

1. Close the UKG Ready app completely:
- If it’s a desktop app, click the “X” to close it.
- To be sure it is fully closed, press Ctrl + Shift + Esc to open Task Manager.
- Look for any UKG Ready-related process in the list.
- If you see one, right-click it and choose End Task.

2. Reopen the UKG Ready app by clicking its icon again from your Start menu or desktop shortcut.

This process effectively "restarts" the app and should take you back to the login page if you were stuck.

If the issue persists and you still can’t find the logout or login screen, I recommend clearing the app cache or reinstalling the app to reset any stuck session data.

Would you like me to walk you through clearing the app cache or reinstalling? Or try anything else so far?

when I click the "hamburger lines", I just get a list of more user guides. I cannot get back to the log in page

Thanks for sharing that detail—that the hamburger menu in your app just shows more user guides instead of giving any login or logout options. That sounds like the app might be stuck in a "help" or guide mode, which can happen sometimes.

Here’s what I recommend to get you back to the login screen:

1. Force close the app completely:
- Press Ctrl + Shift + Esc to open Task Manager.
- Look for any running UKG Ready app processes.
- Right-click on them and choose End Task to make sure the app is fully closed.

2. Reopen the app fresh by clicking its icon again from your Start menu or desktop shortcut. Often, this restarts the app session and should present the login screen.

3. If it still opens on the user guide page, the app may have a saved state or cache causing it to start there. In that case, reinstalling the app can clear that state:
- Uninstall UKG Ready from your PC via Settings > Apps.
- Then download and reinstall the latest version of the app from the official UKG Ready site or your organization's recommended source.

4. If you have access to the web version of UKG Ready, you can also try logging in there temporarily while the app gets fixed.

The user guides are there to help you, but getting stuck in that section is not the usual behavior, so a fresh start often helps clear this stuck mode.

If you'd like, I can help guide you through reinstalling the app step-by-step. Does that sound good? Or do you have access to the web login that we can try for now?1 2

I am using the app on my phone, so I don't know how to force it closed

Thanks for letting me know you’re on a smartphone! I can guide you through force closing the UKG Ready app on your phone, which usually helps reset it to the login page.

Here’s how to force close the app on most Android phones:

1. Open your phone’s Settings app.
2. Scroll down and tap on Apps or Applications (may be called “Apps & notifications” on some devices).
3. Find and tap on UKG Ready in the installed app list.
4. Tap Force Stop or Force Close.
5. Confirm if asked.

After that, reopen the UKG Ready app from your home screen or app drawer. It should start fresh, showing the login screen.

If you want, here’s a YouTube video that shows this process visually: How to Force Stop an App on Android 1.

Can you give this a try and let me know if it helps? If you’re using an iPhone instead, just let me know, and I’ll guide you for iOS devices too.

I am using an iphone

Thanks for letting me know you’re on an iPhone! I can guide you through force closing the UKG Ready app on iOS to help reset it back to the login screen.

Here’s how to force close the app on your iPhone:

1. If you have an iPhone with Face ID (no Home button):
 - Swipe up slowly from the bottom of the screen and pause in the middle to open the app switcher.
2. If you have an iPhone with a Home button:
 - Double-click the Home button quickly to open the app switcher.
3. In the app switcher, find the UKG Ready app preview.
4. Swipe the UKG Ready app preview upward off the screen to force close it.
5. Then tap the UKG Ready app icon again on your home screen to reopen it fresh.

This usually clears any stuck state and shows the login page.

If the app still opens on the user guides or has issues logging in:
- Make sure your app is updated to the latest version in the App Store.
- If needed, uninstall the app by holding its icon and tapping the ‘Remove App’ option, then reinstall from the App Store.
- Also, check your internet connection as network issues can cause loading problems.

If these steps don’t fix it, the app might be experiencing a bug or temporary server-side issue. Let me know if you want me to help check those possibilities or guide you through reinstalling.

Are you comfortable trying these force-close steps?

That worked! Thank you!

I'm glad the force close worked for you! If you're interested in a more detailed UKG Ready app troubleshooting guide for future reference, here are some useful resources to check out:

- The official UKG Support page offers various product support options and helpful resources: UKG Support
- The Mobile Apps Help section on the UKG Community provides specific guidance for mobile users like you: Mobile Apps Help - UKG Community
- If you encounter sign-in or login issues, this guide can help troubleshoot common problems, including network and reinstall steps: UKG Account Sign-In Issues? Expert Help

These resources can assist you with most app-related questions or issues. If you need step-by-step instructions on any specific problem—or want me to walk you through something now—just let me know!

Are you satisfied with the support so far?

Customer support contact for UKG Ready app

Sure! For customer support with the UKG Ready app, here are some helpful contact options:

- You can email mobile app support directly at [email protected] for app-specific help.

- For general UKG customer support, you can call +1-800-394-4357, which is the UKG Customer Support Line.

- You can also visit the official UKG support page for various resources and to contact support: UKG Support

- If you want to engage with the UKG community or submit support tickets, the UKG Community site is here: UKG Community Contact Support

If you need more personalized or urgent assistance, calling the support number or emailing the mobile app support address would be the fastest routes.

Let me know if you want help with anything else! Are you satisfied with these support details?