Hi! I’m here to help get your Hudl app working smoothly on your TV. To clarify, you mentioned the screen repeatedly freezes during a game and there’s no sound, correct? Is this occurring every time you try to watch a game or just intermittently? Also, are you using a smart TV app, casting from your iPhone, or connecting via another device? This info will help me recommend the best troubleshooting steps.

In the meantime, here’s a general approach to try:

1. Restart the Hudl app and your TV: This refreshes both and clears temporary issues.
2. Check for updates: Make sure your TV’s firmware and the Hudl app are both up to date.
3. Confirm your iPhone’s connection: Since you’re running iOS 18.6.2, ensure your phone is on a stable Wi-Fi network if casting or streaming.
4. Force quit Hudl on your iPhone and relaunch it.
5. Check audio settings on the TV and in Hudl: Make sure volume is up and not muted; also verify any audio output settings (e.g., external speakers vs. TV speakers).
6. Verify if any external sound devices connected (soundbar, receiver) are functioning properly.
7. If possible, try playing the game on another device to narrow down if it’s a TV or network issue.

If these steps don’t solve it, I can guide you through more advanced troubleshooting tailored to your exact setup. Could you let me know exactly how you watch Hudl on your TV and if you’ve tried any steps so far?

I keep restarting the Hudl app on our TV( regular) After I restart it, it plays the game a few seconds and refreezes sgain. Sometimes there is sound and sometimes there isn’t. The same thing happened last week.

Thanks for sharing those details! Since you’re using a regular TV and the Hudl app freezes shortly after starting a game with intermittent sound, and this happened before, it sounds like there might be an underlying app or TV firmware glitch. Let’s try a few more targeted steps beyond just restarting the app:

1. Cold Boot Your TV:
Sometimes a regular restart isn’t enough. Unplug your TV from power completely for about 1-2 minutes, then plug it back in and power on. This can clear deeper temporary glitches.

2. Update Your TV’s Firmware:
Check your TV’s settings menu for software or firmware updates. Installing the latest updates can improve compatibility and fix known bugs.

3. Update the Hudl App:
Ensure the Hudl app on your TV is updated to its latest version. If your TV doesn’t update apps automatically, look for the app store on your TV and update it manually.

4. Clear Cache or Reinstall App:
If your TV allows it, clear the Hudl app cache/data. If that’s not possible, try uninstalling and reinstalling the Hudl app.

5. Check Network Connection:
A spotty Wi-Fi or network may cause freezing and sound issues. If possible, use an ethernet cable for a stable connection or ensure a strong Wi-Fi signal near your TV.

6. Try a Different Device:
If you have another streaming device (like a Roku, Fire Stick, or Chromecast), install and run Hudl there to see if freezing persists. This will help narrow if the issue is the TV or network.

If you want, I can guide you step-by-step through any of these. Just let me know what kind of TV model you have or if you’ve already tried these! Meanwhile, here’s a helpful reference from Hudl Support on similar issues and network priority adjustments you can consider 2.

Are you satisfied with these steps, or would you like me to assist more?