Hi there! I understand you're having trouble connecting to documents within the First Commonwealth Banking app. I'd be happy to help you sort this out. To start, could you tell me a bit more about the issue? For example:

- Are you trying to access documents within the mobile app or the web version?
- What exactly happens when you try to connect—do you get an error message, or does the app just not load the documents?
- Have you noticed if this issue started recently or after a certain action (like an update)?

This info will help me guide you better. Meanwhile, here are some initial steps you can try on your Windows device to troubleshoot:

1. Check your internet connection: Ensure your device has a stable internet connection. Try loading a webpage to confirm.

2. Update your browser: Since you're using a WebKit browser on Windows 10, make sure it's up to date. An outdated browser can sometimes interfere with app features.

3. Clear your browser cache: Cached data might cause loading issues. In your browser settings, find the option to clear browsing data and cache, then restart the browser.

4. Try a different browser: If possible, open the app or site in another browser (like Chrome or Edge) to see if the problem persists.

5. Log out and back in: Sometimes, refreshing your session by logging out and back into your account helps.

If none of these steps work, let me know what you've tried and any error messages you see, and we can go deeper into troubleshooting. Sound good?