Hi there! I understand you're having trouble accessing the VIP feature in the Game of War app at level 273. I'd love to help get this sorted out for you.

First, to clarify, when you say the VIP feature is "not on" or "not available," do you mean that the VIP button or option is missing, unresponsive, or maybe the subscription benefits aren't showing up? Also, have you previously purchased or activated VIP in your account?

In the meantime, here are some initial steps to try:

1. Restart the Game: Close the app entirely and reopen it. Sometimes, a quick restart refreshes the in-game features.

2. Check for Updates: Ensure your Game of War app is updated to the latest version. An outdated app may have bugs affecting features.

3. Verify Your Internet Connection: A stable connection is essential. Try switching between Wi-Fi and mobile data if possible.

4. Re-login or Reconnect Your Account: Logging out and logging back in can help sync your VIP status with the server.

If these don’t fix the issue, considering your level is 273, which is quite advanced, there might be a rare bug—some recent reports mention that the VIP button or support features aren't working properly for some players currently, possibly due to a temporary issue on the server side1.

Would you be able to tell me:

- Are you on iOS or Android via the WebKit browser on Windows 10?
- Have you purchased VIP previously?
- Is the VIP subscription visible in your account or any purchase history?

With that info, I can guide you through more tailored troubleshooting or advise if the issue requires escalation to our technical team.

Looking forward to helping you get your VIP feature up and running!