[Club CITGO] The app hangs at "bank linking" switched cars still nothing.

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Matthew Hitchcock
2 months ago In Club CITGO
The app hangs at "bank linking" switched cars still nothing.

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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2 months ago

Hi there! I understand your Club CITGO app is hanging on the "bank linking" step after you've switched cars. To help get this sorted out for you, could you tell me a bit more? For example:
- Are you using the PlusPAY feature to link your bank account?
- Have you experienced this issue only after switching cars, or did it happen before too?
- What version of the Club CITGO app do you have installed?
- Are you on a Linux device only for browsing or using the app through an emulator or some workaround?

Meanwhile, let me guide you through some steps that often help with app hangs during bank linking:

1. Restart the App and Device: Sometimes the app or device process may be stuck. Close the Club CITGO app completely, then restart your Linux device or emulator.

2. Check Internet Connection: Ensure your network connection is stable and fast enough. Bank linking calls often require secure, uninterrupted communication.

3. Clear App Data or Cache: If possible, try clearing the app cache or stored data to remove any corrupted session info.

4. Update the App: Make sure the Club CITGO app is updated to the latest version. Since you’re on Linux, if using an emulator, check for updates.

5. Try Linking Bank Account Before Switching Cars: If switching cars within the app is causing the hang, try completing the bank linking first with one car set up, then switch vehicles afterward.

6. Review Permissions: Confirm the app has necessary permissions enabled on your device or emulator to access banking info.

If you’ve tried these or if the problem persists, it could be a backend issue or a bug triggered specifically by switching cars during bank linking. Club CITGO recently upgraded its mobile pay system, so it’s worth checking if they have any advisories or updates about this.

Would you like me to look up the latest support info or escalate this to our technical team for you? Also, what device or method are you using on Linux to run the app?

Let me know, and we’ll get it fixed! Are you satisfied with the initial guidance I provided?

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