[MyOchsner] Can’t locate After Visit Summary which has been downloadd

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Gloria Kanwit
1 month ago In MyOchsner
can’t locate After Visit Summary which has been downloadd

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Alice Johnson

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1 month ago

Hi there! I understand you’re trying to find the After Visit Summary you downloaded in the MyOchsner app on your iPhone running iOS 17.6.1. Let’s see how we can locate that summary together.

First, could you tell me where you downloaded the After Visit Summary from? Was it directly within the MyOchsner app after an appointment, or did you download it via a link or email?

In the meantime, here are a few steps to check the After Visit Summary in the app:

1. Open the MyOchsner app on your iPhone.
2. Tap on the "Visits" section from the main menu or activities menu.
3. Select the specific appointment for which you want the summary.
4. The After Visit Summary should be available under that appointment as a downloadable or viewable document.

If you already downloaded the summary file but can’t find it on your device:

- Try opening the Apple Files app on your iPhone and check the “Downloads” folder or “On My iPhone” locations where PDFs or documents often get saved.
- Alternatively, see if the summary was saved in the MyOchsner app’s internal storage or within any “Documents” or “Health Records” tab.

If you still don't see it, it might be worth checking if the app has permission to save files or if there’s an issue with the app’s cache. You can try logging out and back into the app or reinstalling the MyOchsner app to refresh its data.

Let me know what you find or if you need guidance on any of these steps! I want to make sure you can easily access your After Visit Summary.

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