Hi! I understand that pressing the new line key on your Typewise Offline Keyboard is closing the keyboard instead of creating a new line. That sounds unusual, and I’d be happy to help you get this sorted out.

Could you please tell me a bit more? For example:
- Does this happen in all apps or just specific ones?
- Have you recently updated the Typewise app or your device’s OS?
- Are you using Typewise’s full version or any special settings enabled, like gesture controls or custom key mappings?

Meanwhile, here are some initial steps you can try:

1. Restart your device: Sometimes a simple reboot can resolve unexpected behavior with apps or keyboards.
2. Update the Typewise app: Check the Google Play Store for any available updates. The developers often fix bugs in updates.
3. Clear Typewise app cache: Go to Settings > Apps > Typewise > Storage > Clear Cache. This won’t delete your data but can fix glitches.
4. Check keyboard settings: Open Typewise settings and see if there’s an option controlling what the Enter or New Line key does, like closing the keyboard or switching input modes.
5. Try switching keyboards: Temporarily switch to another keyboard (like Gboard) to confirm if this issue is specific to Typewise or a system-wide problem.

If none of these help, please let me know the details I asked, and I can guide you through more advanced troubleshooting or escalating this to our dev team if needed.

Are you able to try those steps?

Only happens in WhatsApp

Thanks for letting me know this only happens in WhatsApp. That’s a helpful detail.

Since the issue is isolated to WhatsApp, it suggests a compatibility or app-specific interaction problem between WhatsApp and Typewise on your Android 10 device.

Here’s what I recommend trying next:

1. Update WhatsApp: Check that you have the latest version of WhatsApp installed, as updates often fix bugs and compatibility issues.

2. Force Stop & Clear Cache (WhatsApp):
- Go to Settings > Apps > WhatsApp > Storage
- Tap “Clear Cache” (don’t clear data unless you want to risk losing chat backups if not saved)
- Then tap “Force Stop” and reopen WhatsApp.

3. Disable Keyboard Permissions and Re-enable:
Sometimes, toggling permissions resets interactions. Go to WhatsApp app permissions and temporarily disable then re-enable keyboard-related permissions like “Modify system settings” if available.

4. Switch Keyboard Temporarily:
Switch temporarily to a default keyboard (like Gboard) in WhatsApp and check if pressing the new line key behaves correctly. This will confirm it’s a Typewise-WhatsApp interaction.

5. Check Typewise Keyboard Settings:
Look for any “Enter key behavior” or “Key actions” settings inside Typewise that might affect the new line key function, especially for messaging apps.

If these don’t fix it, there might be a specific interaction between WhatsApp and Typewise keyboards on some devices. In that case, please send any logs or screenshots to our support team at [email protected] so they can investigate further.

Would you like me to guide you through any of these steps in detail? Also, may I ask what version of WhatsApp you are using currently?

WhatsApp was and is uptodate. Cache cleared befor contacting you App restarted before contacting you Keyboard switched before contacting you

Thank you for confirming that WhatsApp is fully updated, cache cleared, app restarted, and you've already tested with other keyboards. That really helps narrow things down.

Since the issue with the new line key closing the keyboard happens only in WhatsApp, despite those steps, it implies a specific interaction problem between Typewise Offline Keyboard and WhatsApp on your Android 10 device.

Here are some additional steps that might help:

1. Check Typewise Keyboard Settings for App-Specific Behavior:
Open the Typewise app, go to Settings, and look for any option related to "App-specific settings" or "Key behavior" customization. Some keyboards allow you to define how keys behave differently in certain apps; perhaps the Enter key is set to "Close keyboard" in WhatsApp.

2. Reset Typewise Keyboard Settings to Default:
If you have customized settings, consider resetting them to default to rule out configuration causing this.

3. Reinstall Typewise Keyboard:
Uninstalling and reinstalling Typewise can clear any corrupted app data that clearing cache doesn’t touch, potentially fixing this.

4. Check System Input & Language Settings:
Sometimes, Android’s system settings affect keyboard behavior in different apps. Check your Android Settings > System > Languages & Input > Virtual Keyboard > Typewise, and see if any relevant settings related to Enter key or messaging apps are there.

5. Test in WhatsApp Web (browser on your PC) using Typewise (if supported):
This could help check whether the issue is device-specific or on WhatsApp’s side.

6. Contact Typewise Support with Your Device and Issue Details:
If none of the above works, this might be a deeper compatibility bug that the development team needs to address on Android 10 with WhatsApp. You can email [email protected] including:
- Your device model and OS version
- Typewise app version
- WhatsApp version
- Description of the issue and troubleshooting steps done

I also checked known issues, and similarly, some keyboard apps have reported problems with WhatsApp’s input handling, but no direct fix is listed yet12.

Would you like me to walk you through resetting or reinstalling Typewise, or do you have other questions on this? Let me know!