[NumBots] Not letting me sign in in

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Abigail
4 months ago In NumBots
Not letting me sign in in

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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4 months ago

Hi there! I hear you’re having trouble signing into the NumBots app on your Kindle. Let’s get that sorted out. To help me better support you, could you tell me a bit more about what happens when you try to log in? For example, do you see any error messages or does the app just not respond? Also, are you logging in with a username and password, or using a single sign-on option like MyLogin SSO?

In the meantime, here’s a step-by-step approach we can try:

1. Double-check your internet connection on the Kindle to make sure it’s stable.
2. Confirm that your NumBots app is updated to the latest version from the app store.
3. Clear the app cache: Go to Settings > Apps > NumBots > Storage > Clear Cache.
4. Try restarting your device to refresh system services.
5. If you use MyLogin SSO, ensure that you are following the correct single sign-on process, which NumBots supports now to simplify login.
6. You can also try logging in via the NumBots website (play.numbots.com) through your Kindle’s browser to see if the issue is app-specific.

If these steps don’t help, please share any error details or messages you get, and whether you’ve already tried any of these. I’m here to help get you back into NumBots quickly!

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