Hi! I understand you’re having trouble with your QWatch Pro app not responding after you hit "RESET." Let’s get this sorted out together.

To start, could you tell me a bit more? When you say the app "does nothing," do you mean it completely freezes, or does it open but doesn’t show expected data? Also, did the issue begin directly after performing the reset on the watch itself or in the app?

Meanwhile, here’s a simple step-by-step approach to try:

1. Check Permissions: Make sure your iPhone’s QWatch Pro app has all necessary permissions (like Bluetooth access, notifications, and location). You can do this by going to iPhone Settings > QWatch Pro app and enabling the permissions.

2. Bluetooth & Connection: On your iPhone (iOS 18.6), ensure Bluetooth is on and try toggling it off then back on to refresh the connection.

3. Force Close & Reopen App: Swipe up from the bottom (or double-click Home if your iPhone has one) to open the app switcher, then swipe the QWatch Pro app off the screen to force close it. Open it again and see if it is responsive.

4. Restart Devices: Power off and on your iPhone and your QWatch Pro watch. Sometimes a simple reboot resolves connectivity hitches.

5. Re-pair the Watch: If the app still doesn’t respond, try forgetting the watch from your iPhone Bluetooth settings, then go through the watch’s pairing process again as if it were new.

6. Check App Updates: On your iPhone, open the App Store and look for QWatch Pro updates. Ensure you have the latest version.

If you’ve tried some of these already, let me know which ones, and we can dive into more advanced options like reinstalling the app or checking for firmware updates on the watch.

Does your QWatch Pro watch show any signs of activity or error messages when connected? That info will help me guide you better.

Looking forward to your reply so we can get your watch app working again!

It does not clear out the data and return to factory settings …. I have done all of your suggestions

Thanks for letting me know you’ve already tried the basics. Since the QWatch Pro app’s reset function doesn't clear data or actually perform the factory reset on the watch, this might be an issue with the app or watch firmware itself—not fully executing the reset command.

From what I’ve seen in similar smartwatch issues, sometimes the factory reset must be performed directly on the watch hardware through a special button sequence or recovery mode, rather than solely via the app.

Here’s what I recommend next to try a manual reset on your QWatch Pro watch:

1. Check for a Manual Factory Reset Option on the Watch:
- On many smartwatches, pressing and holding the middle or main button for about 10-15 seconds can trigger a recovery or reset mode.
- When the watch displays a recovery mode screen (if applicable), follow the on-screen instructions to reset the watch.

2. Power Cycle and Attempt Manual Reset:
- Power the watch off completely.
- Press and hold the power button until the screen turns off, then continue holding to see if the recovery mode appears.
- If you see recovery mode, select "Factory Reset" from there.

3. If Your Watch Has a Reset in Settings:
- Navigate on the watch screen itself to Settings > General > Reset (or similar) and attempt the reset from there.

4. After a Manual Reset, Re-pair the Watch:
- Once reset physically on the watch, remove the device from your iPhone’s Bluetooth list.
- Open the QWatch Pro app fresh after closing it fully, then pair the watch again as a new device.

Since the official QWatch Pro app reset isn’t completing the clear data step, this manual approach is the usual fallback. If you want, I can also help you find an official step-by-step video or guide for your watch model that demonstrates this process visually.

Would you be comfortable trying these manual reset steps on your watch? If so, I can help you walk through them. Otherwise, I can assist with next steps like firmware updates or liaising with support.

Let me know how you would like to proceed!

This is a bracelet with no display and I have done all of the other steps you recommended

Thank you for the details! Since your QWatch Pro is a bracelet with no display, it makes sense that there’s no screen-based reset or interaction available directly on the device. In this case, the reset is usually controlled entirely through the app. Given that the app’s "RESET" function doesn't clear the data or factory reset the bracelet, this seems to be a known challenge with some versions of QWatch Pro bracelets.

Here’s what I suggest next:

1. Unpair Fully and Clear App Data:
- In the QWatch Pro app, delete or remove the bracelet from your paired devices.
- On your iPhone (iOS 18.6), go to Settings > Bluetooth, find the bracelet device, and tap “Forget This Device.”
- Force close the QWatch Pro app.
- If possible, uninstall and reinstall the QWatch Pro app to clear any residual data.

2. Pair the Bracelet Again:
- Open the freshly installed QWatch Pro app.
- Follow the pairing steps from scratch, ensuring the bracelet is very close to your iPhone during this process.
- Sometimes this “fresh start” can trigger the device to sync as if new and clear earlier stored data.

3. Use the Bracelet’s Button Sequence for Reset:
- Even though there is no display, some QWatch Pro bracelets have a hardware reset triggered by holding the button(s) for about 10–15 seconds (similar to a "hard reset").
- Try pressing and holding the power or multifunction button continuously for about 15 seconds and then releasing it. This might reset the internal memory and reboot the bracelet.
- After this, try pairing again.

4. Check for Firmware Updates:
- Once paired, check in the app for any firmware updates. Sometimes, these updates fix issues with resets or app communication.
- Firmware updates are usually done via Bluetooth over the app.

If these steps do not help, it’s possible the bracelet’s firmware or hardware is stuck or malfunctioning, in which case contacting QWatch Pro support might be necessary for a deeper fix or replacement.

Here’s a useful guide summary for these kinds of devices on setup and pairing: Smart Health Bracelet - Amazon Manual[5].

Would you like me to walk you through the uninstall/reinstall and re-pairing process to ensure a clean setup? Or do you want help finding official support contacts for a possible hardware-related issue?

I have already done this and nothing changed. The sleep monitor hasn’t functioned more than 4 days

Thanks for the extra info! Since your QWatch Pro bracelet has no display and you’ve already tried unpairing, reinstalling the app, and that long button press reset without improvement, the sleep monitoring issue likely stems from something deeper. Let’s try these targeted steps for the sleep monitor:

1. Verify Sleep Monitoring Permission and Settings:
- On your iPhone (iOS 18.6), open Settings > Privacy & Security > Motion & Fitness. Make sure "Fitness Tracking" and QWatch Pro have access enabled.
- Open the QWatch Pro app, go to the sleep monitor section (or device settings), and ensure sleep tracking is toggled ON.

2. Wear the Bracelet Properly During Sleep:
- The bracelet needs to be snug and worn on your wrist overnight since loose fitting can prevent accurate sensor readings.

3. Charge Adequately Before Sleep:
- If the bracelet battery is too low, it may disable sleep tracking automatically to preserve power.

4. Sync Timing:
- Sometimes, the bracelet collects sleep data overnight but only syncs it to the app after you wake and open the app. Make sure you open the app after sleep to allow data transfer.

5. Check for Firmware Update via App:
- Open QWatch Pro, navigate to device settings, and check if a firmware upgrade is available. Updating sometimes fixes sensor or sleep tracking bugs.

6. Force Sync:
- Within the app, try manually refreshing or syncing data if there’s an option. Turning Bluetooth off/on can also help.

7. Additional iOS Settings:
- Open iPhone Settings > General > Background App Refresh, and ensure QWatch Pro is allowed to refresh in the background. Sleep data syncing often relies on this.

If after all these the sleep monitor still doesn’t function beyond a few days, it may be a firmware or hardware fault. Some users in other smart bracelet communities have found sleep data issues tied to firmware bugs resolved only by official updates or replacements6.

Would you like me to guide you through confirming those permissions and checking app and firmware updates? Or, if you prefer, I can help you get in touch with QWatch Pro customer support for firmware-level assistance or warranty options.

How would you like to proceed?

I turned on app background refresh…will see what happens. Thanks

Great to hear you turned on Background App Refresh for the QWatch Pro app! This setting helps the app stay active in the background to sync data like your sleep monitoring without needing to open it constantly.

Just as a quick note, if your iPhone has Low Power Mode enabled, Background App Refresh may be automatically disabled or limited, so it’s good to check that Low Power Mode is off (you can find that in Settings > Battery). When Low Power Mode is disabled, Background App Refresh will work properly1.

Also, make sure Background App Refresh is allowed both globally and specifically for the QWatch Pro app:

- Go to Settings > General > Background App Refresh
- Confirm it’s ON for Wi-Fi or Wi-Fi & Cellular
- Scroll down and ensure the toggle next to QWatch Pro is ON

With these settings properly enabled, the app should be able to refresh and sync your sleep data continuously, even if you don’t actively open it every day.

Feel free to let me know how it goes after a couple of nights, and if sleep monitoring still doesn’t work consistently, we can explore more options.

Are you satisfied with this guidance so far?