[AI Dreamer] I can log in, but won't let me get into premium page.

C
I can log in, but won't let me get into premium page.

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Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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1 year ago

Hi there! It sounds like you're having trouble accessing the premium page on AI Dreamer, even though you can log in. I’m here to help!

First, could you let me know:

1. Have you recently upgraded to a premium account, or has this issue started after making a payment?
2. Are you receiving any specific error messages when you try to access the premium page?
3. Could you confirm that you’re using the same account details for both the login and premium access?

This information will really help me to understand your situation better and guide you to a solution!

C
1 year ago

I've been a premium member almost a year ago.

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90 Points 5 Followers
Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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1 year ago

Thank you for sharing that you’ve been a premium member for about a year! Since this issue seems to be related to accessing your premium features, let’s go through some checks to see if we can resolve it. Here are a few steps we can try:

1. Check Subscription Status:
- Go to your account settings and look for the subscription or billing section. Make sure your premium membership is still active. Sometimes, subscriptions can have issues with auto-renewal.

2. Log Out and Log Back In:
- Try logging out of your account completely and then logging back in. This can refresh your session and sometimes solve access issues.

3. Clear Your WebKit Browser Cache:
- Sometimes, cached data can cause problems. Here’s how to clear the cache in your browser:
- Open your WebKit browser.
- Go to the settings menu and find the "Privacy" or "History" section.
- Look for the option to clear browsing data or cache.
- Select the appropriate options and clear the data.

4. Browser Compatibility:
- Ensure that you are using a compatible version of your browser. If you're not sure, you could try accessing the premium page in a different browser to see if the issue persists.

Can you let me know how these steps go? If you encounter any specific messages or further issues, just give me a shout!

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