[KITCO] Kitco market indices not working

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chris
1 month ago In KITCO
kitco market indices not working

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 month ago

Hi! I understand that you're having trouble with the KITCO app where the market indices are not loading or functioning properly on your Windows device using WebKit. Let's work through this together to get it sorted out.

First, may I ask a couple of things to better understand the issue:
- Are you seeing any error messages or is it just stuck/not updating?
- Have you tried restarting the app or your device already?
- Is your internet connection stable and working normally with other apps or sites?

Meanwhile, here are some general steps we can try to resolve the issue with market indices not loading:

1. Refresh the App
Close the KITCO app fully and reopen it. Sometimes a simple restart refreshes the data connection.

2. Clear Cache and Data
If possible within the app or your browser settings on Windows, clear the cache. This removes any corrupted temporary data that might be blocking updates.

3. Check Internet Connection
Ensure your connection is steady. Try opening other websites or apps to confirm.

4. Update the App or Browser
If using an app, check for updates in your Microsoft Store or app source. If using WebKit browser, ensure it is up to date as outdated browsers may cause loading issues.

5. Disable Browser Extensions (If Using Browser)
Sometimes extensions can interfere with web apps loading properly. Try disabling them temporarily to see if that helps.

6. Try Another Browser or Device
To isolate if the problem is specific to your WebKit browser, try accessing the KITCO app on another browser like Chrome or Edge, or on a different device.

From recent reports, some KITCO widgets and apps have had refreshing or stuck issues1. Also, there have been occasional website or service outages reported, though not very frequent. You might want to check KITCO’s status page or Downdetector for any current outages affecting their services2.

If none of these steps solve the problem, please let me know exactly what you observed with any error messages or behaviors, and we can explore more advanced troubleshooting.

Are you satisfied with the solution I provided so far?

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