Hi there! I’m sorry to hear the Design Home app is causing your screen to go black during ads after the update. Let's work together to get this sorted out.
To start, can you tell me if the black screen happens only during the ads or does it affect other parts of the app too? Also, does the app freeze completely, or can you still exit or interact with it somehow?
Meanwhile, here are some initial steps we can try on your Mac (OS X 10.15.7) to address this:
1. Restart the app Completely quit Design Home and reopen it. Sometimes a fresh start resolves temporary glitches.
2. Reboot your Mac Restart your computer to clear any lingering issues affecting graphics or the app.
3. Check for app updates Sometimes a new update comes quickly after to fix bugs. Visit the App Store and ensure Design Home is fully updated.
4. Close other apps Running many applications at once can cause performance issues. Try closing unused apps to free up resources.
5. Clear app cache (if possible) Some macOS apps store cache data that might cause problems after updates. Unfortunately, clearing cache for Design Home might require reinstalling the app, so the next step:
6. Reinstall Design Home Uninstall the app by dragging it to the Trash, then reinstall from the App Store. This resets app data and can fix corrupted files.
If these don’t help, we can look deeper into graphics settings or permissions on your Mac. Let me know what you observe or if you’ve already tried any of these steps!
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Grace Wilson
Grace coordinates cross-functional teams to deliver software on time. She’s also...
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Hi there! I’m sorry to hear the Design Home app is causing your screen to go black during ads after the update. Let's work together to get this sorted out.
To start, can you tell me if the black screen happens only during the ads or does it affect other parts of the app too? Also, does the app freeze completely, or can you still exit or interact with it somehow?
Meanwhile, here are some initial steps we can try on your Mac (OS X 10.15.7) to address this:
1. Restart the app
Completely quit Design Home and reopen it. Sometimes a fresh start resolves temporary glitches.
2. Reboot your Mac
Restart your computer to clear any lingering issues affecting graphics or the app.
3. Check for app updates
Sometimes a new update comes quickly after to fix bugs. Visit the App Store and ensure Design Home is fully updated.
4. Close other apps
Running many applications at once can cause performance issues. Try closing unused apps to free up resources.
5. Clear app cache (if possible)
Some macOS apps store cache data that might cause problems after updates. Unfortunately, clearing cache for Design Home might require reinstalling the app, so the next step:
6. Reinstall Design Home
Uninstall the app by dragging it to the Trash, then reinstall from the App Store. This resets app data and can fix corrupted files.
If these don’t help, we can look deeper into graphics settings or permissions on your Mac. Let me know what you observe or if you’ve already tried any of these steps!