Hi! I see you’re having trouble correcting a typo in a client’s email within My PT Hub. Just to make sure I understand correctly—are you trying to fix the email address of a client (your personal training client) in your PT Hub app, but it’s not allowing you to change it? Could you tell me if you're getting any error messages or if the email field is just not editable?
Meanwhile, here’s a general approach to edit a contact’s details in My PT Hub that might help:
1. Go to the client’s profile in your dashboard. 2. Look for the three horizontal dots (usually in the top right corner of the client profile page). 3. Click that to find the option to edit the client’s details. 4. Update the email address to correct the typo. 5. Make sure to save or confirm the changes.
If you’re unable to update the email using these steps—such as the field being locked or an error popping up—let me know what exactly happens. Sometimes, the system prevents changes if the email is tied to login credentials or if duplicated elsewhere.
If you have already tried editing the client’s details following these steps, please share that, and we can look into deeper solutions like checking account permissions or whether this issue might be a bug we need to escalate.
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Daniel Otega
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Hi! I see you’re having trouble correcting a typo in a client’s email within My PT Hub. Just to make sure I understand correctly—are you trying to fix the email address of a client (your personal training client) in your PT Hub app, but it’s not allowing you to change it? Could you tell me if you're getting any error messages or if the email field is just not editable?
Meanwhile, here’s a general approach to edit a contact’s details in My PT Hub that might help:
1. Go to the client’s profile in your dashboard.
2. Look for the three horizontal dots (usually in the top right corner of the client profile page).
3. Click that to find the option to edit the client’s details.
4. Update the email address to correct the typo.
5. Make sure to save or confirm the changes.
If you’re unable to update the email using these steps—such as the field being locked or an error popping up—let me know what exactly happens. Sometimes, the system prevents changes if the email is tied to login credentials or if duplicated elsewhere.
If you have already tried editing the client’s details following these steps, please share that, and we can look into deeper solutions like checking account permissions or whether this issue might be a bug we need to escalate.
Looking forward to your reply!