Hi there! I understand your AEW app is stuck on the loading screen on your Android device, and you'd like to get it working again. Let’s work through some steps to fix this together.

First, may I ask:
- Did this start happening after an update or any recent changes to your phone?
- Have you tried closing and reopening the app already?
- Are you connected to a stable internet connection (Wi-Fi or mobile data)?
- Have you attempted restarting your device?

Meanwhile, here are some straightforward steps tailored for your Android 11 device using a WebKit browser environment:

1. Clear App Cache and Data:
- Go to your device's Settings > Apps & notifications > find AEW app.
- Select Storage & cache.
- Tap Clear Cache first, then test the app.
- If still stuck, tap Clear Storage/Data (note this may sign you out and reset app settings).

2. Restart Your Device:
- Sometimes a fresh reboot fixes temporary glitches.

3. Update the App:
- Check the Google Play Store for any updates for the AEW app and install them.

4. Check Network Connection:
- Switch between Wi-Fi and mobile data to see if the loading issue persists, just in case it's network related.

5. Reinstall the AEW App:
- Uninstall the app completely.
- Restart your phone.
- Install the latest version from Google Play Store again.

If you have tried any of these already or if the issue remains, please let me know which steps you’ve done so we can dig deeper—there might be device compatibility or account issues we can explore next.

Are you able to try these suggestions and let me know? That way, I can guide you to the next step if needed!