Hey there! I can see the Texas Health MyChart app keeps crashing on your iPhone, and it’s also making the web page act up. That definitely isn’t what you want when you’re trying to access your health info. Let's work through this together.

To start, I want to check a couple of things with you:

1. Is this crashing happening right after you open the app, or does it happen when you try a specific action like logging in or viewing results?
2. When you say the page crashes, do you mean the web page through Safari or another browser on your iPhone?
3. Have you already tried restarting your iPhone or updating the MyChart app to the latest version?

Once I know that, I can guide you through the best troubleshooting steps. Meanwhile, here's a general step-by-step to try:

1. Close and Reopen the App: Sometimes, just fully closing the app (swiping it away from recent apps) and reopening fixes minor glitches.
2. Restart Your iPhone: This refreshes the system resources and can help clear temporary issues.
3. Update the App: Go to the App Store and check if there’s an update for Texas Health MyChart. An outdated app often causes crashing.
4. Clear Cache (Browser if using web): If the issue is on a web page, try clearing Safari’s cache via Settings > Safari > Clear History and Website Data.
5. Uninstall and Reinstall the App: If updating doesn’t help, uninstall and then reinstall the app. This often resolves corrupted files.
6. Check Your iOS: You mentioned iOS version 26_4_1, but just to confirm, checking if your phone’s iOS is updated to the latest version can help.
7. Check Your Internet Connection: Make sure you have a stable Wi-Fi or cellular connection, as unstable networks can cause app timeouts or crashes.
8. Look for Outages: Sometimes, the problem is with MyChart servers. You can check status on Downdetector or Texas Health’s status page.

Let me know which of these you’ve tried or if you want me to guide you through any specific step. We’ll get your app working smoothly!

Are you able to share more about when the crashes occur?

I’ve restarted my phone. I use duck duck go, the app will let me type a word or two the crash on me. It’s been updated so it’s not that. Sorry I’m incredibly frustrated lol and now this page said I’ve tried too many times and I’m limited. This is the second time I’ve tried

Thanks for sharing those details—sounds like the issue specifically happens when you use DuckDuckGo, whether in the app or browsing Texas Health MyChart pages. The fact that the page says you've tried too many times and is limiting your attempts may indicate a temporary lockout for security reasons.

Given what you’ve described and based on what I see from recent reports, there are a few targeted things we can try:

1. Try Accessing MyChart Using Safari Instead of DuckDuckGo:
Since the crashes happen when using DuckDuckGo, open Safari (the default iPhone browser) and try to log in to Texas Health MyChart there. DuckDuckGo’s browser sometimes interacts differently with webpages, which might cause crashes.

2. Clear DuckDuckGo Browser Data:
If you prefer DuckDuckGo, clear browsing data in its settings—sometimes cached data can cause conflicts leading to app or webpage crashes.

3. Wait Out the "Too Many Attempts" Limit:
That limit is usually temporary—often about 15-30 minutes. After waiting, try again but avoid multiple rapid login attempts to prevent triggering the limit again.

4. Avoid Typing Partial Words:
You mentioned crashes occur after typing a word or two, which could be related to DuckDuckGo's autocomplete or search features conflicting with MyChart’s login page. Testing in Safari removes that variable.

5. Reinstall DuckDuckGo App:
If using the DuckDuckGo app browser, try uninstalling and reinstalling it to clear possible corruptions contributing to the crashes.

6. Check for MyChart Server Issues:
It’s worth checking if MyChart servers are experiencing downtime, but recent data shows no major Texas Health MyChart outages right now.

If switching to Safari stops the crashing, that confirms the problem lies with DuckDuckGo’s interaction with the MyChart site. You can still use Safari for MyChart access, and use DuckDuckGo for other browsing.

If these steps don’t resolve the issue, or if you want me to guide you through any step more closely, just let me know!

Are you able to give Safari a try and tell me how it goes? That will help me narrow down the next best action for you.

I’ve not logged in but one time. And I use the app for everything. So why would the app crash, thru the app store

Thanks for clarifying that you mainly use the Texas Health MyChart app itself, and the crashes happen through the app you downloaded from the App Store. Let’s look into that carefully.

Since you've already restarted your phone and have the latest app version, here are some additional steps that often resolve app crashes on iPhone:

1. Force Close and Reopen the MyChart App:
- Double press the Home button (or swipe up from the bottom on newer iPhones without a Home button) to bring up the app switcher.
- Find the MyChart app and swipe it away to close it completely.
- Then, reopen the app and see if it still crashes.

2. Delete and Reinstall the App:
- Sometimes app data can get corrupted. Long-press the MyChart app icon and tap Remove App, then delete it.
- Go back to the App Store and reinstall the Texas Health MyChart app fresh. This often clears corrupted caches or files causing crashes.

3. Check Your iOS Version and Update if Needed:
- Sometimes apps expect certain iOS versions for compatibility. Go to Settings > General > Software Update and ensure your iPhone is on the latest iOS. Your version "26_4_1" seems unusual—could you double-check that? Typical iOS versions look like 16.4.1 or similar.

4. Check for App-Specific Bugs or Outages:
- Based on current reports, Texas Health MyChart is generally operating normally with no widespread outages or bugs causing crashes. If there were, usually we'd see multiple users flagging it on sites like Downdetector3.

5. Contact Texas Health MyChart Support:
- If the app still crashes after reinstalling and updating iOS, it might be an issue specific to your account or device. You can reach their support directly at [email protected] for deeper investigation.

In addition, here's a helpful video walkthrough for fixing MyChart app crashes on iPhone to guide you visually with these steps:
How To Fix MyChart App Keeps Crashing (iPhone/Android) - YouTube1

Try these next steps and let me know if the app still crashes or if anything changes. I’m here to help you get this sorted out.

Are you comfortable deleting and reinstalling the app now? Or would you like me to guide you through it?

Page seems fine now just the app is messing up and no I can not delete they have to set up a new password that I later change and they are not I. The office and I’m trying to make an appointment because I’m a type 2 diabetic and need to see them and can’t wait for them to eventually get back with me in a few days lol

I completely understand how important it is for you to get that appointment booked quickly, especially managing type 2 diabetes. Since you can’t delete the app or reset the password yourself, and your office isn't available right now to help with setting up a new password, here’s what you can do to reset your password online right away and regain access:

1. Use the Texas Health MyChart Password Reset Page:
- Go to this link on your iPhone’s browser: Texas Health Account Password Reset.
- Enter the email address or mobile phone number tied to your MyChart account.
- Follow the prompts to receive a one-time security code (via email or text) to verify your identity.
- Once verified, you’ll be able to create a new password yourself without needing assistance from the office.

2. Log In to the App with Your New Password:
- After resetting, open the MyChart app on your iPhone and log in using the new password. Hopefully, this will prevent the crashes you’ve been experiencing.

3. Book Your Appointment:
- Once logged in, navigate to the appointment scheduling section and book your diabetes appointment directly.

This self-service password reset is designed exactly for situations like yours—so you don't have to wait for office hours to regain account access or schedule appointments1 2.

If you run into any trouble receiving the security code or resetting your password, let me know. I can guide you through alternate options or escalate this to dedicated Texas Health MyChart support if needed.

Are you able to try the password reset link now? If so, I’ll stay right here to walk you through any step.

Ok hold on

Thanks for hanging in there! Since you mentioned the app is still crashing but the page on your browser seems fine, and you can’t delete the app because the office needs to initiate a password reset first, the best move right now is to try resetting your password yourself through the online portal—this avoids waiting for office hours and could let you log in smoothly again on the app.

Here are a couple of key troubleshooting tips from Texas Health’s official MyChart resources that might help with your app issues and login problems:

1. Reset Your Password Online:
You can reset your MyChart password yourself anytime via the Texas Health MyChart website without needing to contact the office. Here’s the link to start that process:
Texas Health MyChart Password Reset 1

2. Check for App Updates or Reinstall (When Possible):
If you get the chance later, reinstalling the app after resetting your password can clear corrupted cache that causes crashes.

3. Use the Web Portal in Safari as a Backup:
Since your browser page is stable, you can manage appointments and view records there temporarily if the app continues to crash:
MyChart Login - Texas Health Resources 5

4. Contact Support if Needed:
If these steps don’t resolve the problem, MyChart has support contact options—email [email protected] or phone your local office when possible.

For immediate action, I truly recommend you try the online password reset. This can usually restore your app login function quickly without waiting on office intervention. Once you reset, open the app and try logging in again.

If you want, I can walk you through the password reset step-by-step on your iPhone right now, or answer any other questions you have.

Are you ready to try the password reset link together?

Keeps crashing and so does this damn page