Hi there! I understand the Kiss Kiss spin the bottle game app is crashing as soon as you start playing. To help you better, could you let me know if this happens every time you launch a game? Also, have you recently updated the app or your Mac OS X 10.15.7 system? Any other apps running at the same time?

Meanwhile, here are some initial steps we can try to fix the crash issue on your Mac:

1. Restart Your Mac: A simple restart can clear temporary glitches.

2. Close Other Apps: Make sure no heavy applications are running in the background, as limited memory can cause apps to crash.

3. Update the App: Check the App Store for any available updates for Kiss Kiss. Developers often release patches for crashes.

4. Reinstall the App: Delete the Kiss Kiss app completely and reinstall it fresh from the App Store.

5. Check for OS Updates: Though you’re on macOS 10.15.7, ensure your system is fully updated with the latest security patches available for Catalina.

6. Clear App Cache/Data: If the app stores cache or temporary files, clearing those might help. On Mac, these are usually in the Library folder:
- Open Finder, press Cmd+Shift+G, type ~/Library/Application Support/ and look for any folder related to Kiss Kiss; you can move it to Trash to reset app data.

If you have tried some of these steps already, please let me know which ones, and we can move on to more advanced troubleshooting.

Are you currently connected via Wi-Fi or Ethernet? Sometimes network issues could cause app instability.

Looking forward to your details!

I’ve tried all of these

Thanks for the update and for trying all the standard steps. Since the Kiss Kiss spin the bottle game app still crashes immediately after starting a game on your Mac with OS X 10.15.7, and basic fixes haven't worked, let's try a few more targeted troubleshooting steps based on what others have experienced:

1. Check Internet Connection Thoroughly
Even though you might be connected, sometimes intermittent or weak Wi-Fi causes apps to crash, especially ones relying on online features. Try switching from Wi-Fi to Ethernet (if possible) or try a different stable Wi-Fi network to see if the app behaves better.

2. Look for Corrupted Preference Files
Sometimes corrupted preference files can cause crashes:
- Open Finder, press Cmd+Shift+G, enter ~/Library/Preferences/
- Look for files named like com.kisskiss.*.plist and move them to a different folder or Trash (you can back them up just in case).
- Restart the app to see if that helps.

3. Run the App in Safe Mode on macOS
This can isolate if any third-party software conflicts with the app:
- Restart your Mac and immediately hold Shift to boot into Safe Mode.
- Open Kiss Kiss app and try running the game.
- If it works in Safe Mode, some background software might conflict—consider recent installs or plugins.

4. Review Console Logs for Crash Reports
The Console app (found in Applications > Utilities) can show crash logs that might help pinpoint the issue:
- Open Console, filter by "Kiss Kiss" and note any error messages near the crash time.
- You can share specific error lines with me if you want help interpreting them.

5. Confirm App Compatibility
Since you’re running macOS Catalina (10.15.7), verify if the latest version of Kiss Kiss fully supports this OS. Sometimes new app updates drop support for older macOS versions causing crashes.

6. Contact Support / Report the Bug
The issue might be more complex or related to a bug:
- You can reach Kiss Kiss support directly at [email protected] and share details including your OS version, app version, and crash behavior.
- If there is a known bug with your macOS version, they might have patches or workarounds.

To sum up, the critical next steps are checking for corrupted preference files, testing in Safe Mode, inspecting crash logs, and confirming app compatibility with macOS Catalina. Would you like guidance on any of these steps? Also, are you comfortable sharing any console log errors that appear when the crash happens? That could give us better clues.

Looking forward to your reply!