Hi there! I’m sorry to hear that you’ve been having trouble adding items to your cart on the Zumiez app for about a month now. Let's work together to get this sorted out.

To start, may I ask a couple of quick questions?
- Are you experiencing this issue only on the Zumiez app or also when using a browser on your iPhone?
- Have you noticed any specific error messages when trying to add items to your cart?
- Have you tried any troubleshooting steps so far, such as restarting the app or your phone?

Meanwhile, here are some steps we can try to fix this issue on your iPhone (iOS 18.7):

1. Restart the Zumiez App
- Close the app completely (swipe it away from the app switcher) and then reopen it.

2. Clear the App Cache and Data
Unfortunately, iOS apps don’t have a direct way to clear cache like Android, but you can try reinstalling the app:
- Delete the Zumiez app from your phone.
- Go to the App Store, download, and reinstall it fresh.

3. Check for App Updates
- Head to the App Store and make sure you have the latest version of the Zumiez app. Sometimes bugs are fixed in updates.

4. Sign Out and Sign Back In
- Try logging out of your account in the app and logging back in. This can refresh your session and fix cart issues.

5. Check Network Connection
- Make sure your iPhone is on a stable Wi-Fi or cellular data connection.

6. Check Payment and Account Details
- Sometimes issues with your account or payment info can block adding items. Verify your account info is correct.

If you’ve tried some of these or the problem persists, please let me know, and we can move on to deeper troubleshooting or check for any ongoing Zumiez server issues. There have been reports from some users about errors when adding items to carts that could be related to the Zumiez backend.2

Are you comfortable trying these steps? If so, let me know how it goes! If not, I’m here to guide you through each detail.

I am using the app and I have tried to restart my phone

Thanks for letting me know you’re using the app and have already restarted your iPhone. That’s helpful info! Since restarting didn’t fix it, let's try a few more specific steps to get you adding items to your cart again on iOS 18.7:

1. Reinstall the Zumiez App:
- Delete the Zumiez app from your iPhone by pressing and holding the app icon, then choosing “Delete App.”
- Restart your iPhone once again.
- Go to the App Store and download the latest version of the Zumiez app.

Reinstalling helps clear any corrupted app data that a simple restart won’t fix.

2. Sign Out and Back In:
- Open the Zumiez app
- Go to your account/profile settings
- Sign out of your account
- Close the app fully (swipe it away from the app switcher)
- Reopen the app and log back in

3. Check Your Payment & Shipping Info:
Sometimes if payment or shipping details are incomplete or incorrect, the app might block adding items to your cart. Double-check that payment methods and shipping address info are up to date in your account.

4. Try Adding Cart Items on Another Device or Browser:
If you have access to a desktop or another mobile device, try adding items to your cart on the Zumiez website to see if the problem is app-specific.

5. Check for Any Zumiez Service Issues:
It’s possible there could be a temporary problem with Zumiez’s servers or app infrastructure affecting cart functionality. I recommend checking Zumiez status pages or community forums like Reddit where users report issues. For example, some users have reported app functionality problems that were resolved after waiting or updates1 3.

If after all these steps the issue still persists, it might be best to reach out directly to Zumiez customer care via their contact form or email at [email protected] with details about your account and the problem for a deeper look.2

Would you feel comfortable trying the reinstall and sign-out steps next? I’m here to guide you through each one if needed!

I have tried everything

Thank you for your patience and for letting me know you've tried all the basic steps already. Since the Zumiez app is still not letting you add items to your cart despite reinstalling, restarting, logging out/in, and checking your account details, it sounds like the issue may be beyond the usual troubleshooting.

Based on recent user reports, there have been consistent errors when adding items to carts on both the app and website, which could indicate a backend or server issue on Zumiez’s side3.

Here’s what I recommend as the next steps:

1. Contact Zumiez Customer Care Directly:
Reach out to their support team via email at [email protected] or through their contact page for escalations. Provide details about what you’ve tried, your device model, iOS version (18.7), and the persistent cart issue. They can check your account status and investigate any server-side problems or account flags1 2.

2. Try Ordering via Desktop or Another Device Temporarily:
Since the app is problematic, the desktop site or another device might let you complete your purchase while the issue is being sorted.

3. Monitor Service Status:
Keep an eye on Zumiez status or community forums such as Reddit for updates if it’s a broader outage affecting others3 7.

If you want, I can help draft a message to customer care or assist you in checking any updates online. Please let me know how you'd like to proceed!

Are you satisfied with this guidance so far?

I have tried to restart log back in and reinstall

Thanks for clarifying that you’ve already tried restarting, logging back in, and reinstalling the app. Since the usual fixes haven’t resolved the issue, it might be related to an account-specific problem or a backend issue on Zumiez's side.

Here’s what I suggest next:

1. Check if Your Account is Locked or Restricted:
Some users on Reddit have reported issues logging in or performing actions if their accounts were locked due to inactivity or other reasons1. Try resetting your password using the Zumiez “Forgot your password” page to ensure your account is active6.

2. Contact Zumiez Customer Care for Account Help:
Since this is a persistent issue, you can reach out to Zumiez customer support directly via their contact page or email [email protected]. They can look deeper into your account status and any possible restrictions or system problems affecting your ability to add items to the cart2 3.

3. Try Using Another Device or Browser Temporarily:
To isolate if the problem is app-specific or account-related, try accessing your Zumiez account and adding items on their website using a desktop browser, or on another phone if available.

If you'd like, I can help draft a message to customer care outlining everything you've tried. Would that be helpful? Also, are you comfortable trying the password reset process to confirm your account is active?

Let me know how you want to proceed!