Hi there! I understand that the SCB EASY app on your iPhone is freezing when you try to cancel a transfer slip, and pressing cancel doesn’t seem to do anything. I’d like to help get this sorted for you.

To start, could you please tell me:
- How long has this issue been happening?
- Have you tried closing and reopening the app or restarting your iPhone?
- Are you connected to Wi-Fi or cellular data when this occurs?

Meanwhile, here are some steps you can try to resolve this kind of freezing:

1. Force Close the SCB EASY App
- Swipe up from the bottom of your screen and pause in the middle (if your iPhone doesn't have a home button).
- Find the SCB EASY app preview, then swipe it up to close it completely.
- Open the app again and see if the issue persists.

2. Restart Your iPhone
- Press and hold the side button and either volume button until the power off slider appears.
- Slide to power off, then after the phone is off, press and hold the side button to turn it back on.

3. Check for App Updates
- Go to the App Store, tap your profile icon at the top right, scroll down to see pending updates.
- If SCB EASY has an update available, install it.

4. Clear Cache by Logging Out and Logging In Again
- If the app allows, log out from your account, then log back in to refresh any data/cache that's stuck.

5. Check Internet Connection
- Sometimes freezing happens if the connection is unstable. Try switching between Wi-Fi and cellular data.

If after trying these steps the problem remains, the app might have a temporary glitch or issue with transfer slip cancellation. Since you mentioned the cancel button doesn’t respond, this could be an app bug.

As a next step, you could:
- Try reinstalling the SCB EASY app (after logging your credentials safely).
- If the issue persists, contacting SCB’s customer support directly might be best to check if there’s a known problem with transfer cancellations at the moment. You can reach SCB at their email [email protected] or call their hotline at 02-777-7777.

Let me know how these steps go or if you want me to walk you through any of them! Are you connected to stable internet now?